Customer Service

Qureos

Customer Service Representative supporting Evernorth's healthcare services by assisting customers with their inquiries. Handling pharmacy benefits and ensuring a seamless experience for members while working remotely.

Posted 7/31/2026full-timeRemote • Kansas • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within the healthcare or pharmacy sectors, with strong communication, problem-solving, and organizational skills. Proficient in maintaining confidentiality and adhering to data protection policies while effectively managing customer interactions.

Highest-signal resume keywords

Customer Service ExperienceHealthcare Industry KnowledgeCommunication SkillsProblem-Solving AbilitiesCRM Tool Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementData EntryPerformance Metrics ManagementQuality Assurance StandardsOffice Software Proficiency

Soft Skills

Active ListeningEmpathyOrganizational SkillsTime ManagementProfessionalism

Industry Keywords

Pharmacy BenefitsClaims ManagementHealth SolutionsData ProtectionConfidentiality Policies

About the role

Key responsibilities & impact

Responding professionally and efficiently to customer enquiries via telephone, email, and digital messaging platforms.
Providing clear and accurate information regarding pharmacy benefits, claims, and available health solutions.
Assisting customers with problem-solving and resolving any issues they may encounter in a timely and empathetic manner.
Maintaining detailed and precise records of all customer interactions and transactions in our company database.
Collaborating with internal departments, including care coordination and pharmacy teams, to manage and resolve complex customer cases.
Adhering strictly to data protection and confidentiality policies to ensure the security of sensitive customer information.
Consistently meeting or exceeding established performance metrics and quality assurance standards.

Requirements

What you’ll need

Proven experience in a customer-facing service role. Experience within the healthcare, pharmacy, or insurance sectors is highly advantageous.
Exceptional verbal and written communication skills, with a talent for conveying complex information clearly and concisely.
Strong active listening and problem-solving abilities, with a genuine desire to help others.
A high degree of professionalism, patience, and empathy when dealing with sensitive situations.
Excellent organisational and time-management skills, with the ability to prioritise tasks effectively in a remote environment.
Proficiency in using standard office software and a strong capacity to learn new systems and customer relationship management (CRM) tools.
The ability to work independently and as part of a collaborative team in a remote setting.
A private, quiet, and distraction-free home office space with a reliable, high-speed internet connection.

Benefits

Comp & perks

A competitive hourly wage of $25 - $35 USD
The flexibility and convenience of a fully remote, full-time position
The opportunity to build a rewarding career within a leading global health services organisation
A supportive and inclusive team culture that values collaboration and professional growth
Meaningful work that directly contributes to improving the health and well-being of our customers