Customer Service Representative

Qureos

Customer Service Representative providing technical support via email, phone, and chat. Joining Vena Solutions to help clients with our AI-powered financial planning platform.

Posted 7/30/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$30 - CA$35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and technical troubleshooting, with a strong focus on communication and problem-solving. Proficient in using help desk software and CRM systems to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceTechnical Support SkillsHelp Desk Software ProficiencyAnalytical Problem-SolvingMicrosoft Excel Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingAnalytical SkillsAttention to DetailCustomer Feedback GatheringKnowledge Base DevelopmentSaaS ExperienceFinancial Principles Familiarity

Soft Skills

Exceptional Communication SkillsCustomer-Centric MindsetAbility to Manage Multiple Priorities

Tools & Technologies

ZendeskSalesforce Service CloudCRM Systems

Industry Keywords

SaaSTechnologyCustomer SupportRemote Working

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide high-quality, timely, and professional support to customers via email, phone, and live chat
Serve as the primary point of contact for troubleshooting and resolving technical and product-related queries
Effectively diagnose, document, and manage customer issues using our internal ticketing systems
Develop a deep understanding of the Vena platform's features, including flexible modelling, real-time dashboards, and collaborative tools
Escalate complex technical issues to the appropriate internal teams while maintaining ownership of the customer communication
Contribute to the creation and maintenance of our knowledge base, including help articles, FAQs, and user guides
Gather and relay customer feedback to our product and development teams to help shape the future of our platform
Strive to exceed customer expectations and contribute to a culture of service excellence

Requirements

What you’ll need

Proven experience in a customer service or technical support role, preferably within a SaaS or technology-focused company
Exceptional written and verbal communication skills, with the ability to explain complex concepts clearly and concisely
Strong problem-solving and analytical skills with a keen attention to detail
Demonstrated ability to manage multiple priorities in a fast-paced, remote working environment
A customer-centric mindset with a genuine passion for helping others succeed
Proficiency with help desk software (e.g., Zendesk, Salesforce Service Cloud) and CRM systems
A high level of comfort with technology and the ability to learn new software quickly
Familiarity with financial or accounting principles would be considered a significant asset
Experience with Microsoft Excel and other Microsoft technologies is highly desirable

Benefits

Comp & perks

Competitive salary
Performance-based annual bonus
Extended health, dental, and vision benefits
Registered Retirement Savings Plan (RRSP) with company matching contributions
Paid vacation, personal days, sick leave, and statutory holidays
Employer-paid life and accidental death & dismemberment (AD&D) insurance
Employee Assistance Program (EAP)
Professional development and training opportunities
Career growth and advancement opportunities
Flexible remote work options
Company-provided laptop and home office equipment