Virtual Receptionist

Qureos

Virtual Receptionist providing exceptional customer service for healthcare organization Horizon NJ Health. Responsible for managing calls, scheduling appointments, and administrative tasks in a remote environment.

Posted 7/30/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $32 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while managing member interactions and appointments in a healthcare setting. Proficient in maintaining confidentiality and performing administrative tasks efficiently in a remote environment.

Highest-signal resume keywords

Verbal Communication SkillsWritten Communication SkillsMicrosoft Office Suite ProficiencyOrganizational SkillsHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryAppointment SchedulingMember Record ManagementQuery ResolutionConfidentiality Adherence

Soft Skills

Professional Telephone MannerTime ManagementMultitaskingSelf-MotivationTeam Collaboration

Industry Keywords

Healthcare SectorData Protection RegulationsRemote WorkCustomer-Facing RoleWellness Programmes

About the role

Key responsibilities & impact

Manage a high volume of inbound and outbound calls in a professional and courteous manner
Schedule, confirm, and manage member appointments with healthcare providers
Provide accurate information to members regarding our services, wellness programmes, and benefits
Triage and direct calls to the appropriate internal departments or clinical staff
Handle sensitive member information with the utmost confidentiality and discretion, adhering to data protection regulations
Perform essential administrative duties, including data entry and updating member records in our system
Resolve member queries efficiently, ensuring a high level of satisfaction
Contribute positively to our remote team environment.

Requirements

What you’ll need

Proven experience as a receptionist, administrative assistant, or in a similar customer-facing role
Exceptional verbal and written communication skills with a professional telephone manner
Strong organisational, time-management, and multitasking abilities
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software
A self-motivated individual with the ability to work independently in a remote setting
Experience within the healthcare sector is highly desirable
A secure, quiet, and private home office space with a reliable, high-speed internet connection is essential
A strong understanding of the importance of confidentiality in a healthcare environment.

Benefits

Comp & perks

A competitive hourly wage of $32 - $38 per hour
The opportunity to work fully remotely
Access to training and professional development opportunities
A supportive and collaborative team culture dedicated to making a difference
The chance to be part of a mission-driven organisation that genuinely improves people's lives