Area Manager – Site Quality Operations

Qurate Retail Group

Area Manager supervising quality operations at QVC’s Ontario fulfillment center. Leading distribution teams, productivity targets, process improvements, and employee development.

Posted 8/21/2026full-timeOntario • California • 🇺🇸 United StatesJuniorMid-Level💰 $85,000 - $91,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and problem-solving capabilities while driving operational efficiency and maintaining a customer-first culture. Proven ability to supervise quality operations and foster employee relations in a high-volume distribution environment.

Highest-signal resume keywords

Leadership ExperienceProblem-Solving SkillsDecision-Making SkillsOperational SupervisionCustomer Service Excellence

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Bachelor’s DegreeSupply Chain ManagementLogistics ManagementPerformance ReviewProcess ImprovementQuality ControlTraining and DevelopmentAdministrative ReportingCompliance ManagementCross-Functional Collaboration

Soft Skills

Team CommunicationEmployee RelationsCoaching SkillsFeedback DeliveryPositive Work Environment

Industry Keywords

High-Volume Distribution CenterCustomer-First CultureContinuous ImprovementOperational EfficiencyPerformance Trends

About the role

Key responsibilities & impact

Support QVC and supervise site quality operations
Lead departmental performance and support business goals
Drive cost-efficient and quality-focused processes
Deliver excellent customer service
Foster a positive employee relations environment
Champion QVC’s customer-first culture and model company values
Supervise daily operations by prioritizing, assigning and reviewing work to achieve productivity, volume and quality targets
Maintain a clean, safe and compliant workplace
Identify performance trends, issues and process gaps
Develop and implement effective solutions through proactive problem-solving and team involvement
Lead, coach and develop base and flex employees through feedback, performance reviews and training
Partner with managers and HR on action plans
Support cross-functional collaboration, staffing program improvement, team communication and administrative reporting
Contribute to long-term goals and continuous improvement initiatives

Requirements

What you’ll need

Bachelor’s degree in Business, Supply Chain, Distribution, Logistics or a related field, or equivalent experience
2–3 years of leadership or supervisory experience, ideally in a high-volume distribution center
Strong leadership, problem-solving and decision-making skills
Must reside in California
Must work onsite daily at the Ontario, California Fulfillment location
Availability for 2nd shift, Monday through Thursday, 3:45 PM–2:15 AM PDT

Benefits

Comp & perks

Competitive compensation
Paid time off
Employee assistance program
Parental leave
Paid volunteer hours
Company discounts
Health care benefits starting on day 1
401(k)
Tuition reimbursement benefits
Relocation assistance is not available for this role