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Customer Service Specialist – 2nd Shift
Qurate Retail GroupCustomer Service Specialist supporting inbound customer inquiries for QVC Group. Handling customer calls, promoting products, and assisting with various account-related tasks in a remote work environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to handle high volumes of inquiries while personalizing customer interactions. Proficient in navigating multiple systems and troubleshooting technical issues in a virtual work environment.
Highest-signal resume keywords
Customer Service ExperienceVirtual Environment ProficiencyTechnical TroubleshootingEffective CommunicationMulti-System Navigation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
PersonalizationAdaptabilityProblem-Solving
Industry Keywords
Inbound Customer InquiriesRefund ProcessingPayment ProcessingOrder PlacementAccount Data Analysis
About the role
Key responsibilities & impact- busy day handling a high volume of our inbound customer inquiries
- offer additional products on each customer interaction
- assist customers with questions while personalizing the experience for each caller
- calls may include confirming refunds, taking payments, placing orders, and analyzing account data
- report to an assigned Customer Service Supervisor
- work a set full-time schedule, work schedules are not Monday - Friday
- set work schedule will include one weekend day and one weekday off
Requirements
What you’ll need- 12 months or more of customer service experience
- provide a distraction free work from home environment
- learn and work in a virtual environment
- communicate with a variety of styles
- navigate multiple systems and screens
- troubleshoot own technical problems (partner with IT when needed)
- available to work weekends, holidays, and additional hours
Benefits
Comp & perks- competitive compensation
- paid time off
- employee assistance program
- parental leave
- paid volunteer hours
- amazing company discounts
- health care benefits starting on day 1
- 401(k)
- tuition reimbursement benefits