Customer Service Specialist

Qurate Retail Group

Customer Service Specialist supporting QVC by answering inbound customer calls. Assisting customers with inquiries while promoting products and maintaining high call volume.

Posted 7/13/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high call volumes, troubleshoot technical issues, and personalize customer interactions. Proficient in navigating multiple systems while promoting products and improving sales.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsHigh Call Volume ManagementTechnical TroubleshootingVirtual Work Environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingRefund ConfirmationPayment HandlingAccount Data AnalysisSales Promotion

Soft Skills

Communication SkillsDe-Escalation TechniquesPersonalization Skills

Tools & Technologies

QVC Computer SystemVirtual Communication Tools

Industry Keywords

Customer InquiriesInbound CallsWork From Home

About the role

Key responsibilities & impact

support QVC by answering inbound customer calls
assist customers by problem-solving and de-escalating unique situations
promote products and improve sales while maintaining a high-paced call volume
handle a high volume of inbound customer inquiries
offer additional products on each customer interaction
assist customers with questions while personalizing the experience for each caller
confirm refunds, take payments, place orders, and analyze account data
report to an assigned Customer Service Supervisor

Requirements

What you’ll need

12 months or more of customer service experience
provide a distraction free work from home environment
learn and work in a virtual environment
communicate with a variety of styles
navigate multiple systems and screens
follow QVC computer system requirements
troubleshoot own technical problems (partner with IT when needed)
available to work weekends, holidays, and additional hours

Benefits

Comp & perks

competitive compensation
paid time off
employee assistance program
parental leave
paid volunteer hours
company discounts
health care benefits starting on day 1
401(k)
tuition reimbursement benefits