Senior Media Operations Technician – Master Control
Qurate Retail Group
React
Senior Operations Manager – Product Central
Qurate Retail Group
full-time
Posted on:
Location Type: Office
Location: West Chester • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Lead the operation of a multi-shift, 7 day per week, multi-department variable volume distribution operation's team, including productivity, financial, and service goals that meet the demands of our customer.
- Develop and submit an annual budget plan for your departments.
- Monitor expenses against budgeted costs and provide explanations for variances for all.
- Design and implement training programs and supporting materials for employee education and development.
- Set the short-term and long-term strategic vision at the site maximizing inventory accuracy with a focus on high-level customer service and operational excellence.
- Lead teams in ways to lead a safe working environment for employees and maximize employee engagement throughout the operation and ensures that site remains proper health and security environment.
- Support the live show and subsequent customer needs, exceeding expectations.
Requirements
- 8+ years experience in fulfillment leadership, improving network resources, and understand how to improve performance and service levels.
- 4+ years experience in budgeting, financial management, and labor planning and optimization.
- Experience leading projects to guide cost savings and improve service to our customers through network and process improvements with our DCs, vendors, and transportation partners.
- Subject matter expert in quality and operational controls, internal controls auditing, process improvement, organization, and operations flow design, and distribution systems.
- Excellent performance in engagement, leadership, culture behavior, cost awareness, customer orientation, loyalty, organizational talent, conceptual, initiate, and 'live' change.
- Passion for customer satisfaction and metrics.
Benefits
- health care benefits starting on day 1
- 401(k)
- tuition reimbursement benefits
- paid time off
- an employee assistance program
- parental leave
- paid volunteer hours
- amazing company discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
budgetingfinancial managementlabor planningcost savingsprocess improvementoperational controlsinternal controls auditingoperations flow designdistribution systemsperformance metrics
Soft skills
leadershipemployee engagementcustomer orientationorganizational talentconceptual thinkinginitiativechange managementculture behaviorcost awarenesscustomer satisfaction