Senior Employee Relations Office Partner

Qurate Retail Group

Employee Relations Office Partner providing expert guidance on workplace issues at QVC Group. Leading formal ER processes and collaborating with HR, Legal, and Compliance teams.

Posted 5/28/2026full-timeWest Chester • New Jersey, Pennsylvania • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Provide expert guidance on complex workplace issues
Serve as the primary resource for People and Organization Partners and managers
Manage performance, conduct, complaints, and terminations
Collaborate with HR, Legal, and Compliance teams
Develop managers, preparing them to address daily employee matters
Lead formal ER processes for manager-level and above employees
Investigate complex or sensitive employee complaints
Maintain comprehensive case tracking and documentation across all ER activity
Mentor managers to build their confidence in handling everyday employee relations matters
Partner with Legal, Compliance, and P&O peers to ensure policy application is consistent
Help deliver ER-related training for managers and People function colleagues
Monitor workplace climate data and surface applicable insights

Requirements

What you’ll need

5+ years of progressive HR experience with a substantial focus on employee relations, including direct ownership of complex workplace matters
5+ years of experience managing formal employee relations processes, including disciplinary actions, risk assessments, performance management, attendance, and terminations from initiation to closure
5+ years of experience applying US federal and state employment laws in a multi-state environment
5+ years of experience communicating and coaching managers at all levels
5+ years of experience using case management systems, including documentation and case tracking
PHR, SPHR, or SHRM-CP/SCP certification preferred

Benefits

Comp & perks

competitive compensation
paid time off
employee assistance program
parental leave
paid volunteer hours
amazing company discounts
health care benefits starting on day 1
401(k)
tuition reimbursement benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

employee relationsperformance managementdisciplinary actionsrisk assessmentsattendance managementterminationscase management systemsdocumentationcase trackingUS federal and state employment laws

Soft Skills

guidancecollaborationmentoringcoachingcommunicationleadershipproblem-solvingconflict resolutionorganizational skillsinsight generation

Certifications

PHRSPHRSHRM-CPSHRM-SCP