Customer Advisor – Customer Service

Qurate Retail Group

Customer Service representative addressing inquiries and complaints, requiring residence near Kassel. Emphasizing customer orientation and flexible working hours in a dynamic international environment.

Posted 5/21/2026part-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Resolving customer inquiries and complaints related to outbound and return shipments
Answering questions about customer accounts and payment transactions
Handling customer requests and complaints
Processing customer orders
Recording changes to customer and delivery addresses
Responding to questions about products, as well as warranty and statutory warranty matters

Requirements

What you’ll need

Strong customer orientation, empathy and excellent communication skills
Structured and holistic way of thinking
Experience working with computers and data-entry/software systems
Good written and spoken German
Flexibility to work shifts within the time window Monday–Sunday, 08:00–24:00

Benefits

Comp & perks

Flexible working & work–life balance: remote work (home office) possible after onboarding
Wellbeing & health: subsidised Urban Sports Club membership, 24/7 private accident insurance and a comprehensive health programme
Attractive discounts: 20% employee discount on the QVC assortment, numerous corporate benefits and partner discounts
International, appreciative work environment: dynamic international corporate culture with a first-name (informal) culture and strong team spirit

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer orientationempathyexcellent communication skillsstructured thinkingholistic thinkingflexibility