Customer Service Specialist

Qurate Retail Group

Customer Service Specialist managing inbound calls for retail brands at QVC Group. Problem-solving and promoting products while providing a personalized customer experience.

Posted 5/20/2026full-timeRemote • Ohio • 🇺🇸 United StatesJunior💰 $15 per hourWebsite

About the role

Key responsibilities & impact

Support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls
Assist customers by problem-solving and de-escalating unique situations
Promote products and improve sales while maintaining a high-paced call volume
Handle high volume of inbound customer inquiries
Offer additional products on each customer interaction
Assist customers with questions while personalizing the experience for each caller
Confirm refunds, take payments, place orders, and analyze account data
Report to an assigned Customer Service Supervisor

Requirements

What you’ll need

12+ months of service experience
Provide a distraction free work from home environment
Learn and work in a virtual environment with a set schedule and structured day
Communicate with a variety of customer styles, peers, and leaders
Navigate multiple systems and screens
Follow our computer system requirements
Troubleshoot own technical problems (in partnership with IT when needed)

Benefits

Comp & perks

health care benefits starting on day 1
401(k)
paid time off
employee assistance program
parental leave
paid volunteer hours
amazing company discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceproblem-solvingde-escalationsales promotionorder processingrefund processingaccount analysistechnical troubleshootingvirtual environment navigationsystem navigation

Soft Skills

communicationpersonalizationadaptabilitytime managementinterpersonal skillsconflict resolutionteam collaborationcustomer engagementactive listeningempathy