Customer Service Specialist

Qurate Retail Group

Customer Service Specialist supporting HSN by handling inbound customer calls and promoting products remotely. Providing problem-solving assistance and maintaining a high-call volume environment.

Posted 5/15/2026full-timeRemote • Virginia • 🇺🇸 United StatesJunior💰 $15 per hourWebsite

About the role

Key responsibilities & impact

Support HSN and answer inbound customer calls
Assist customers by problem-solving and de-escalating unique situations
Promote products and improve sales while maintaining a high-paced call volume
Handle a high volume of inbound customer inquiries
Offer additional products on each customer interaction
Assist customers with questions while personalizing the experience for each caller
Confirm refunds, take payments, place orders, and analyze account data
Report to an assigned Customer Service Supervisor

Requirements

What you’ll need

Provide a distraction free work from home environment
12 months or more of customer service experience
Learn and work in a virtual environment
Communicate with a variety of styles
Navigate multiple systems and screens
Follow HSN computer system requirements
Troubleshoot own technical problems (partner with IT when needed)
Available to work weekends, holidays, and additional hours

Benefits

Comp & perks

competitive compensation
paid time off
an employee assistance program
parental leave
paid volunteer hours
amazing company discounts
health care benefits starting on day 1
401(k)
tuition reimbursement benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service experienceproblem-solvingde-escalationorder processingrefund processingpayment processingaccount data analysistechnical troubleshootingvirtual environment navigation

Soft Skills

communicationpersonalizationadaptabilitytime managementinterpersonal skills