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Customer Service Specialist
Qurate Retail GroupCustomer Service Specialist supporting HSN by answering inbound customer calls and promoting products. Working from home, handling high-volume inquiries and assisting customers with various requests.
About the role
Key responsibilities & impact- Support HSN and help answer inbound customer calls
- Assist customers by problem-solving and de-escalating unique situations
- Promote products and improve sales while maintaining a high-paced call volume
- Report to an assigned Customer Service Supervisor
- Offer additional products on each customer interaction
- Assist customers with questions while personalizing the experience for each caller
- Calls may include confirming refunds, taking payments, placing orders, and analyzing account data
- Opportunity for advancement and upward mobility across the entire QVC Group family of brands
Requirements
What you’ll need- 12 months or more of customer service experience
- Provide a distraction free work from home environment
- Learn and work in a virtual environment
- Communicate with a variety of styles
- Navigate multiple systems and screens
- Follow HSN computer system requirements
- Troubleshoot own technical problems (partner with IT when needed)
- Available to work weekends, holidays, and additional hours
- Spanish speaking bilingual opportunity available
Benefits
Comp & perks- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experienceproblem-solvingde-escalationaccount data analysisrefund processingpayment processingorder placementtechnical troubleshootingvirtual environment navigationbilingual (Spanish)
Soft Skills
communicationpersonalizationadaptabilitytime managementinterpersonal skillssales promotioncustomer interactionconflict resolutionteam collaborationmultitasking