Customer Service Specialist

Qurate Retail Group

Customer Service Specialist at QVC managing high volume inbound customer inquiries and promoting products. This fully remote role requires residence in Texas and customer service experience.

Posted 5/7/2026full-timeRemote • Kentucky, Texas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls
Assist customers by problem-solving and de-escalating unique situations
Promote products and improve sales while maintaining a high-paced call volume
Handle high volume of inbound customer inquiries
Confirming refunds, taking payments, placing orders, and analyzing account data
Report to an assigned Customer Service Supervisor

Requirements

What you’ll need

12+ months of service experience
Provide a distraction free work from home environment
Learn and work in a virtual environment with a set schedule and structured day
Communicate with a variety of customer styles, peers, and leaders
Navigate multiple systems and screens
Troubleshoot own technical problems (in partnership with IT when needed)

Benefits

Comp & perks

Competitive compensation
Paid time off
Employee assistance program
Parental leave
Paid volunteer hours
Company discounts
Health care benefits starting on day 1
401(k)
Tuition reimbursement benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceproblem-solvingde-escalationrefund processingpayment processingorder placementaccount data analysistechnical troubleshootingvirtual environment navigation

Soft Skills

communicationadaptabilityinterpersonal skillstime managementconflict resolution