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IT Site Support Specialist
Qurate Retail GroupIT Support Specialist providing technical support on site-specific applications for QVC Group operations. Collaborating with teams to implement approved solutions and provide user support.
About the role
Key responsibilities & impact- Supports the client to identify requirements, research design and document, submit proposals and implement approved solutions.
- Assists in the installation of technologies/systems, following approved processes and procedures.
- Analyzes performance of site technologies and systems, providing 1st level event and incident response, resolve and document status and lessons learned.
- Provides preventative maintenance on site-specific technologies, following established procedures with the authority to modify as necessary.
- Provides user support for site issues responding 24/7 as required and escalates problems as appropriate.
- Adjusts daily working hours to accommodate site activities, migrations and roll outs.
- Ensures adherence to industry and government standards while identifying exceptions.
- Implementing legal compliance measures.
Requirements
What you’ll need- 3 – 5 years of work experience
- Associate degree desired.
- Analysis skills including consulting with users, to determine hardware, software or system functional specifications.
- Knowledge of different applications/systems supported.
Benefits
Comp & perks- competitive compensation
- paid time off
- an employee assistance program
- parental leave
- paid volunteer hours
- amazing company discounts
- health care benefits starting on day 1
- 401(k)
- tuition reimbursement benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
analysis skillssystem functional specificationspreventative maintenanceevent responseincident response
Soft Skills
user supportconsultingproblem escalationadaptability
Certifications
Associate degree