Qurate Retail Group

Director, IT Sourcing – Strategic Partner Management

Qurate Retail Group

full-time

Posted on:

Location Type: Hybrid

Location: West Chester • New Jersey • Pennsylvania • United States

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Job Level

Lead

About the role

  • Lead the IT Sourcing Center of Excellence and set the governance framework for QVC Group's $500M+ outsourcing partnership
  • Own all aspects of commercial and financial management, including forecasting, demand planning, invoice governance, and service credit management
  • Serve as the named Contract Manager for the strategic partnership, managing obligations, change control, and escalations across run, build, and core retail delivery
  • Govern Service Level Agreements, hold suppliers accountable to performance standards, and drive continuous value from the engagement
  • Manage the broader supplier network, including relationships, performance reviews, contract negotiations, and sourcing risk identification
  • Represent QVC Group on the Executive Team, Management Committee, Delivery Management Committee, and Innovation Steering Committee
  • Work closely with IT Procurement, Finance, and Legal to align on commercial strategy and end-to-end supplier management
  • Partner with Portfolio and Value Management leadership to define ROI frameworks and track benefits realization
  • Lead the IT Asset Management team, covering hardware lifecycle, software licensing compliance, and enterprise asset disposition
  • Oversee third-party advisors and lead benchmarking efforts when needed
  • Keep QVC Group's sourcing strategy current by monitoring industry trends, market changes, and emerging risks

Requirements

  • 10 or more years of experience in IT sourcing, vendor management, commercial governance, or technology operations
  • 5 or more years of people leadership experience in complex, matrixed environments
  • Strong command of IT outsourcing commercial models, including SLA governance, demand forecasting, financial management, and contract structures
  • Proven ability to negotiate effectively and influence senior stakeholders across Technology, Finance, Legal, and Procurement
  • A track record of governing strategic supplier relationships at scale with real accountability for financial results
  • Working knowledge of IT asset management practices, including software licensing, hardware lifecycle, and compliance
  • Strong analytical skills and the ability to translate complex commercial data into clear recommendations for senior leadership
  • Bachelor's degree required. MBA or advanced degree is a plus
Benefits
  • competitive compensation
  • paid time off
  • an employee assistance program
  • parental leave
  • paid volunteer hours
  • amazing company discounts
  • health care benefits starting on day 1
  • 401(k)
  • tuition reimbursement benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT sourcingvendor managementcommercial governancetechnology operationsSLA governancedemand forecastingfinancial managementcontract structuresIT asset managementsoftware licensing
Soft Skills
people leadershipnegotiationinfluenceanalytical skillsstakeholder management
Certifications
Bachelor's degreeMBA