Customer Service Specialist
Qurate Retail Group
full-time
Posted on:
Location Type: Remote
Location: Remote • Kentucky, Ohio • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Handle a high volume of inbound customer inquiries
- Provide a distraction free work from home environment
- Offer additional products on each customer interaction
- Assist customers with questions while personalizing the experience for each caller
- Confirm refunds, take payments, place orders, and analyze account data
- Report to an assigned Customer Service Supervisor
Requirements
- 12+ months of service experience
- Ability to problem solve and de-escalate situations while sustaining a high-paced call volume
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigate multiple systems and screens while assisting customers
- Ability to sit for long periods of time
- Follow computer system requirements
- Troubleshoot own technical problems (in partnership with IT when needed)
- Available to work weekends, holidays and additional hours
Benefits
- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Amazing company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem solvingde-escalationaccount analysispayment processingorder placementtechnical troubleshootingvirtual environment navigationhigh-volume call handlingcomputer system requirements
Soft skills
communicationpersonalizationadaptabilitytime managementinterpersonal skillsconflict resolutionattention to detailempathyteam collaborationcustomer engagement