Operations

• The General Manager oversees all customer interfacing operations in the fulfillment center including Inbound, Learning, Maintenance, Product Storage, Waving/Picking, Packing, QA, IC, Transportation, Order Fulfillment, and Returns.
• You will be responsible for overall site leadership and operational performance, and engaging and developing all leaders on the leadership team.
• You will report to the VP of Fulfillment and work onsite at HSN- Piney Flats.
• You will manage the senior operational leaders and department leaders, as well as site P&L.
• Manage a multi-shift, 7 day per week, variable volume fulfillment operation including inbound, learning, maintenance, outbound, returns processing, and associated related areas.
• Responsible for operational leadership as it relates to Safety, Cost per unit, productivity/UPH, and fixed and variable expenses associated with fulfillment operations.
• You will lead teams in ways to guide a safe working environment for employees, culture of continuous improvement and waste elimination, and maximize employee engagement throughout to ensure the site remains union free.
• Develop and implement short-term and long range goals and operational plans to achieve designated site goals, while maintaining or increasing site efficiency.
• You will determine what improvements can be made, which allow for cost reduction, increased speed, and improved customer service.
• Lead projects to optimize cost of transportation while ensuring high quality and speed of delivery in partnership with vendors and internal groups, including major capital and information system projects.
• Lead network wide programs as requested to lead overall network improvement, and participate in network or company-wide activities as a representative of the site and customer logistics.

General Manager – Operations Distribution

Distribution Operations Manager