Distribution Operations Manager
Qurate Retail Group
General Manager – Operations Distribution
Qurate Retail Group
full-time
Posted on:
Location Type: Office
Location: Piney Flats • Tennessee • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- The General Manager oversees all customer interfacing operations in the fulfillment center including Inbound, Learning, Maintenance, Product Storage, Waving/Picking, Packing, QA, IC, Transportation, Order Fulfillment, and Returns.
- You will be responsible for overall site leadership and operational performance, and engaging and developing all leaders on the leadership team.
- You will report to the VP of Fulfillment and work onsite at HSN- Piney Flats.
- You will manage the senior operational leaders and department leaders, as well as site P&L.
- Manage a multi-shift, 7 day per week, variable volume fulfillment operation including inbound, learning, maintenance, outbound, returns processing, and associated related areas.
- Responsible for operational leadership as it relates to Safety, Cost per unit, productivity/UPH, and fixed and variable expenses associated with fulfillment operations.
- You will lead teams in ways to guide a safe working environment for employees, culture of continuous improvement and waste elimination, and maximize employee engagement throughout to ensure the site remains union free.
- Develop and implement short-term and long range goals and operational plans to achieve designated site goals, while maintaining or increasing site efficiency.
- You will determine what improvements can be made, which allow for cost reduction, increased speed, and improved customer service.
- Lead projects to optimize cost of transportation while ensuring high quality and speed of delivery in partnership with vendors and internal groups, including major capital and information system projects.
- Lead network wide programs as requested to lead overall network improvement, and participate in network or company-wide activities as a representative of the site and customer logistics.
Requirements
- Bachelor's Degree in Business, Supply Chain, or Engineering required
- 10+ years leading large-scale distribution operations with 5+ years experience leading leaders in a large-scale distribution operation
- Operational experience including leading complex operations and working to improve operations to reduce costs, improve customer service, and maximize quality both internally and externally
- Financial and budgeting skills, P&L experience
- Detailed experience in fulfillment systems (WMS, WCS, TMS, YMS) and experience improving operational systems maximize operational effectiveness
- Experience motivating leaders to get the most of their people, while maintaining a highly engaged workforce and creating safe work environments
- Experience reporting and using Excel (can perform complex functions) to make business and operation decisions.
Benefits
- competitive compensation
- paid time off
- an employee assistance program
- parental leave
- paid volunteer hours
- amazing company discounts
- health care benefits starting on day 1
- 401(k)
- tuition reimbursement benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L managementbudgetingfulfillment systemsWMSWCSTMSYMSoperational improvementcost reductioncustomer service enhancement
Soft skills
leadershipteam motivationemployee engagementsafety managementcontinuous improvementcommunicationoperational performance managementstrategic planningproblem-solvingculture development
Certifications
Bachelor's Degree in BusinessBachelor's Degree in Supply ChainBachelor's Degree in Engineering