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Quod

Product Operations Specialist – CRM

Quod

CRM Specialist developing and executing strategies for credit recovery at Quod. Collaborating on digital communication and data analysis with a focus on automation and insights.

Posted 8/3/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and executing CRM strategies for credit recovery, with a strong focus on multichannel communication and performance analysis. Proficient in utilizing Salesforce Marketing Cloud and implementing data-driven strategies to optimize customer journeys and recovery metrics.

Highest-signal resume keywords
Salesforce Marketing CloudDigital TransformationMultichannel Collection CampaignsCredit RecoveryA/B Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
SQLPerformance AnalysisCommunication Strategy DesignSegmentationKPI TrackingBudget ManagementData-Driven RecommendationsAutomationPersonalizationDigital Collection Strategies
Soft Skills
CollaborationPresentation SkillsStrategic Thinking
Tools & Technologies
CRM PlatformsEmail MarketingSMS MarketingWhatsApp MarketingAnalytics Tools
Industry Keywords
Financial ServicesCollectionsFintechCredit RecoveryMulti-Creditor Portfolios

Tech Stack

Tools & technologies
CloudSQL

About the role

Key responsibilities & impact
  • Develop and execute CRM strategies for credit recovery.
  • Support the implementation of multi-creditor portfolios within the CRM environment.
  • Plan, implement, and optimize communication journeys across Email, SMS, WhatsApp, and other digital channels.
  • Build segmentations and strategies based on behavior, score, profile, and customer journey stage.
  • Define frequency (SPIN), recurrence, and channel prioritization strategies.
  • Perform performance analyses and propose continuous conversion improvements.
  • Monitor communication funnel and recovery KPIs.
  • Conduct A/B tests, hypothesis tests, and scaled pilots.
  • Support the evolution of Salesforce Marketing Cloud as the company’s main digital communication hub.
  • Prepare executive presentations and materials for management, directors, and partner teams.
  • Work closely with Analytics, Data, Product, Legal, and Operations teams.
  • Assist in managing the digital channels budget.
  • Ensure deliverability best practices, channel reputation, and communication governance.
  • Support automation, personalization, and Artificial Intelligence initiatives applied to CRM.

Requirements

What you’ll need
  • Experience in digital transformation environments and building new operations.
  • Experience with Salesforce Marketing Cloud or similar platforms.
  • Experience in multichannel collection/recovery campaigns.
  • Experience designing journeys and communication strategies.
  • Experience managing frequency, recurrence, and communication funnels.
  • Solid experience in credit recovery, collections, or financial services.
  • Experience with collection agencies, banks, fintechs, or companies in the financial sector.
  • Knowledge of digital collection strategies.
  • Knowledge of segmentation by score, aging, and behavior.
  • Experience tracking recovery and conversion metrics.
  • Experience with large multi-creditor portfolios.
  • Basic SQL.
  • Experience building and analyzing communication KPIs and budgets.
  • Experience in hypothesis testing.
  • Ability to turn data into strategic recommendations.
  • Experience with management reporting and executive presentations.

Benefits

Comp & perks
  • Flexible meal allowance
  • Bradesco Health Insurance, extendable to dependents, with copayment
  • MetLife Dental Care
  • Gym allowance to encourage a healthier routine
  • Childcare allowance for children up to 2 years old
  • Life insurance
  • Private pension plan to help you plan your future with greater security
  • Annual profit sharing (PLR), subject to achievement of established targets
  • For hybrid workers: Mobility allowance (parking and fuel)
  • For remote workers: Home office allowance
  • UniQuod, our corporate university with excellent courses
  • Partnerships with various educational institutions to support your professional development