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Lead Data Analyst – Operational Excellence
QuilterLead Data Analyst role at Quilter overseeing operational excellence through data insights and cost-to-serve modeling. Collaborating across departments to drive strategic decision-making and performance optimization.
Tech Stack
Tools & technologiesPythonSQL
About the role
Key responsibilities & impact- Design and build a scalable cost to serve model covering the full value chain, mapping cost drivers to operational activities using activity-based costing principles.
- Integrate multiple data sources (eg, finance, operations etc) into a unified analytical model.
- Extract, cleanse, and transform large datasets from operational systems and establish repeatable processes for updating the model.
- Ensure data quality, consistency, and documentation of assumptions.
- Develop flexible models to simulate different scenarios to quantify financial and operational impacts under different scenarios.
- Drive analysis for other data initiatives to support our ambition
- Translate complex outputs into clear business insights for stakeholders and provide actionable recommendations aligned to operational excellence priorities.
- Collaborate with Finance, Operations, and data teams to validate assumptions and outputs.
- Act as a bridge between the technical data and business decision-making.
- Create and maintain documentation of models, methodologies, and assumptions, ensuring transparency, auditability, and version control.
Requirements
What you’ll need- Degree in an analytical discipline (e.g. statistics, computer science, maths) or evidence of equivalent practical experience
- Advanced SQL, strong proficiency in Python and use of Databricks
- Experience with BI tools (Power BI)
- Strong modelling skills e.g cluster analysis, regression modelling, time series modelling
- Experience in cost modelling, preferably cost-to-serve or activity-based costing
- Strong quantitative and statistical analysis capabilities
- Experience in scenario modelling, simulation, and sensitivity analysis
- Understanding of operational processes within a contact centre desirable but not essential
- Experience working with financial data (e.g cost allocations, margins) desirable
- Exposure to Operational Excellence / continuous improvement frameworks desirable
Benefits
Comp & perks- Holiday: 182 hours (26 days)
- Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
- Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
- Healthcare Cash Plan: Jersey employees only.
- Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits. In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Activity-Based CostingCluster AnalysisRegression ModellingTime Series ModellingQuantitative AnalysisStatistical AnalysisData CleansingData TransformationData Quality AssuranceOperational Analysis
Soft Skills
CollaborationCommunicationAnalytical ThinkingProblem SolvingStakeholder Engagement