Quick Med Claims, LLC

Accounts Receivable

• Manage and directly oversee the ARM (Accounts Receivable Management) team to ensure outstanding accounts, denials, and appeals are accurate and followed up on in a timely manner.
• Conduct huddles and team meetings; deliver biweekly one-on-ones and annual reviews; provide corrective actions when necessary.
• Maintain staffing schedules to ensure proper oversight for each account.
• Manage employee performance through system reporting and formal reviews.
• Coordinate workflow between teams and interface with internal and external resources.
• Assist with interdepartmental issues and coordinate problem-solving efficiently and timely.
• Collaborate with internal departments to identify and update efficient processes.
• Develop AR policies, procedures, and KPIs to support company revenue cycle goals.
• Identify deficiencies with employees and ensure proper training is provided; support employee development through additional ARM-specific training.
• Manage all aspects of the ARM process and the ARM Specialists; communicate account-specific changes to team members.
• Perform quality checks on assigned claims; perform monthly reviews and process write-offs for assigned accounts.
• Prepare and deliver employee productivity reports monthly; analyze AR trends to identify process gaps, payer issues, or team training needs.
• Oversee day-to-day operations and long-term strategy for the Accounts Receivable department; lead cross-departmental efforts to improve collections, reduce denials, and enhance payer communication.
• Mentor AR leads and specialists, foster accountability and professional growth; manage reporting cadence for leadership, including aging, denial metrics, and appeal outcomes.
• Drive technology adoption and process automation within AR workflows.
• May occasionally participate in client-facing meetings.
• Adhere to all QMC HIPAA privacy policies and procedures; maintain confidentiality and security of sensitive patient information.
• Ensure consistent adherence to company attendance policies; perform other related duties as assigned.

Accounts Receivable Manager

• Make telephone calls to patients, hospitals, insurance companies, facilities, and attorneys as needed to research claims or obtain additional insurance information
• Contact insurance carriers to inquire about the status of past-due accounts
• Meet or exceed defined productivity and quality standards
• Document details of activity on each account in the claims processing system
• Follow up on self-pay accounts, including contacting patients by telephone to inquire about insurance coverage or establish payment plans
• Maintain workflow to keep aging accounts at a minimum by following up on unpaid claims daily
• Follow up on accounts that have reached collections to ensure they have been fully worked before referral to an external collection agency
• Follow up on any assigned special projects designated by the Manager
• Perform quality checks on assigned claims
• Maintain confidentiality regarding all assignments
• Perform job responsibilities and tasks according to company standards, as well as state and federal guidelines
• Demonstrate the highest level of compliance with all laws and regulations, including HIPAA
• Other Responsibilities: Adhere to all QMC HIPAA privacy policies and procedures

Accounts Receivable Manager

Accounts Receivable Specialist