Technical Program Manager
Quartermaster AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Direct customer-facing technical programs, managing the post-sales journey and driving operational excellence for all accounts.
- Partner with global supply chain and engineering teams to plan and execute compliance activities across deployments.
- Collaborate with Field Operations for technical support and troubleshooting, ensuring technical readiness and operational resilience.
- Liaise with Mission Success Program Managers to lead and document technical discussions, ensuring consistent progress and alignment with customer needs.
- Work with Product and Engineering teammates on roadmap development and customer-driven requirements, balancing short-term delivery with long-term vision.
- Support sales calls as the technical subject matter expert, articulating product capabilities and integration requirements to prospective clients.
- Build and sustain executive relationships with strategic accounts, delivering impactful technical briefings, reviews, and growth planning sessions.
- Recruit, develop, lead, and scale high-performing multidisciplinary teams (analytics, field ops, supply chain, engineering, global support) to achieve mission success for every customer.
- Design account-level strategies that maximize client retention, product adoption, and expansion opportunities.
- Institute best-in-class technical processes for deployment, engineering compliance, and customer feedback to drive perpetual operational and product improvement.
Requirements
- 10+ years of progressive leadership in technical, operational, or program management roles—preferably in technology, robotics, or mission-critical service environments.
- Proven success rolling out and managing complex technical programs across global supply chains and engineering functions.
- Demonstrated track record building, leading, and mentoring cross-disciplinary teams to support mission objectives.
- Strong executive presence, relationship management, and communication skills, engaging with stakeholders at all management levels.
- Experience coordinating field operations for technical support and ensuring world-class technical readiness.
- Deep understanding of compliance and engineering requirements as related to global deployments.
- Strategic thinker and technical problem solver with the ability to balance customer, product, and operational needs.
- Experience supporting sales as a technical SME, guiding customers through solution requirements and capabilities.
- Global customer experience preferred.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementtechnical supportcompliance activitiesoperational excellenceroadmap developmentproduct capabilitiesintegration requirementstechnical processescustomer feedbackanalytics
Soft skills
leadershiprelationship managementcommunication skillsstrategic thinkingtechnical problem solvingexecutive presencementoringcollaborationcustomer engagementteam building