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About the role
Key responsibilities & impact- Design and implement conversational chat flows using Agentforce;
- Develop and optimize automated email handling solutions, including: Email classification; Routing logic; Automated response generation;
- Integrate Agentforce solutions with CRM platforms, APIs, and third-party systems;
- Customize and enhance Salesforce functionalities to support automation initiatives;
- Monitor, troubleshoot, and improve agent performance and user experience;
- Collaborate with cross-functional teams including Product Owners, Business Analysts, and Developers;
- Participate in Agile ceremonies and contribute to continuous improvement initiatives;
- Ensure scalable, secure, and maintainable development practices;
Requirements
What you’ll need- Strong hands-on experience with Salesforce development;
- Proven experience working with Agentforce;
- Experience building conversational AI solutions and chatbots;
- Knowledge of email automation workflows and intelligent routing systems;
- Strong API integration and system integration skills;
- Excellent problem-solving and analytical abilities;
- Good communication and collaboration skills;
- Experience working in Agile environments.
Benefits
Comp & perks- Premium medical package
- Lunch Tickets & Pluxee Card
- Bookster subscription
- 13th salary/yearly bonuses
- Enterprise job security with a startup mentality (diverse & engaging environment, international exposure, flat hierarchy) under the stability of a secure multinational
- A supportive culture (we value ownership, autonomy, and healthy work-life balance) with great colleagues, team events and activities
- Flexible working program and openness to remote work
- Collaborative mindset – employees shape their own benefits, tools, team events and internal practices
- Diverse opportunities in Software Development with international exposure
- Flexibility to choose projects aligned with your career path and technical goals
- Access to leading learning platforms, courses, and certifications (Pluralsight, Udemy, Microsoft, Google Cloud)
- Career growth & learning – mentorship programs, certifications, professional development opportunities, and above-market salary
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce developmentAgentforceconversational AI solutionschatbotsemail automation workflowsrouting logicAPI integrationsystem integrationautomated response generationtroubleshooting
Soft Skills
problem-solvinganalytical abilitiescommunicationcollaboration