IT Manager

Qualysoft

IT Manager responsible for IT operations and acting as Data Protection Officer at Qualysoft, an IT consulting firm.

Posted 4/20/2026full-timeBudapest • 🇭🇺 HungaryMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee daily IT operations and ensure system availability, performance, and security
Manage IT infrastructure, networks, and applications
Ensure timely resolution of incidents, service requests, and technical issues
Maintain and improve IT processes, policies, and documentation
Lead, mentor, and develop the IT support and operations team
Allocate tasks, monitor performance, and support professional growth
Foster a collaborative and high-performance team environment
Oversee ticketing systems and ensure SLAs are met
Handle escalations and critical incidents
Troubleshoot and resolve complex technical issues
Implement continuous improvements in incident response processes
Plan, coordinate, and lead internal and external IT audits
Ensure compliance with relevant standards and regulations
Identify risks and implement corrective actions
Maintain audit documentation and reporting
Ensure compliance with data protection laws (e.g., GDPR)
Act as the main point of contact for data protection authorities
Monitor data processing activities and ensure proper data handling
Conduct data protection impact assessments (DPIAs)
Provide guidance and training on data privacy across the organization

Requirements

What you’ll need

Proven experience as an IT Manager or similar leadership role
Strong knowledge of IT systems, infrastructure, and support processes
Experience with IT audits and compliance frameworks
Solid understanding of data protection regulations (GDPR preferred)
Experience in managing ticketing systems and incident handling
Excellent problem-solving and troubleshooting skills
Strong leadership and communication abilities
Ability to manage multiple priorities and work under pressure

Benefits

Comp & perks

Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT operations managementIT infrastructure managementincident resolutionservice request managementtechnical issue troubleshootingIT audit managementdata protection complianceticketing systems managementcontinuous improvement processesdata protection impact assessments

Soft Skills

leadershipmentoringteam collaborationproblem-solvingcommunicationtask allocationperformance monitoringprofessional growth supportability to manage multiple prioritiesworking under pressure