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About the role
Key responsibilities & impact- Oversee daily IT operations and ensure system availability, performance, and security
- Manage IT infrastructure, networks, and applications
- Ensure timely resolution of incidents, service requests, and technical issues
- Maintain and improve IT processes, policies, and documentation
- Lead, mentor, and develop the IT support and operations team
- Allocate tasks, monitor performance, and support professional growth
- Foster a collaborative and high-performance team environment
- Oversee ticketing systems and ensure SLAs are met
- Handle escalations and critical incidents
- Troubleshoot and resolve complex technical issues
- Implement continuous improvements in incident response processes
- Plan, coordinate, and lead internal and external IT audits
- Ensure compliance with relevant standards and regulations
- Identify risks and implement corrective actions
- Maintain audit documentation and reporting
- Ensure compliance with data protection laws (e.g., GDPR)
- Act as the main point of contact for data protection authorities
- Monitor data processing activities and ensure proper data handling
- Conduct data protection impact assessments (DPIAs)
- Provide guidance and training on data privacy across the organization
Requirements
What you’ll need- Proven experience as an IT Manager or similar leadership role
- Strong knowledge of IT systems, infrastructure, and support processes
- Experience with IT audits and compliance frameworks
- Solid understanding of data protection regulations (GDPR preferred)
- Experience in managing ticketing systems and incident handling
- Excellent problem-solving and troubleshooting skills
- Strong leadership and communication abilities
- Ability to manage multiple priorities and work under pressure
Benefits
Comp & perks- Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT operations managementIT infrastructure managementincident resolutionservice request managementtechnical issue troubleshootingIT audit managementdata protection complianceticketing systems managementcontinuous improvement processesdata protection impact assessments
Soft Skills
leadershipmentoringteam collaborationproblem-solvingcommunicationtask allocationperformance monitoringprofessional growth supportability to manage multiple prioritiesworking under pressure