Analyst

• Analyze and document business requirements and processes, and translate them into system specifications.
• Support B2C customer relationship and billing processes with IT solutions.
• Contribute to the design, customization, and implementation of the centralized CRM and billing system.
• Define functional requirements for digital communication channels (e.g., web and mobile customer interfaces).
• Collaborate with business stakeholders, developers, and external vendors throughout the system development lifecycle.
• Handle, prioritize, and document user needs, feedback, and system enhancement requests.
• Support the creation of test scenarios and user acceptance testing.
• Prepare and maintain documentation (business specifications, functional descriptions, process diagrams).
• To optimize B2C waste management services and to establish a nationwide, centralized B2C billing and CRM system, a new B2C program is being launched. The first step of this program is to engage with B2C customers through a digital solution. In this role, the System Analyst will play a key part in shaping and supporting this initiative, ensuring the effective design and implementation of the system

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