Agent Product Manager – US East Coast

Quadrivia AI

Agent Product Manager deploying and managing AI clinical assistants for US health systems. Configuring LLM agents, testing safety, and owning automation outcomes across customer accounts.

Posted 8/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in US healthcare workflows, including EHR integration and clinical protocols, while effectively managing customer accounts and translating workflows into agent behavior. Proficient in configuring AI agents and monitoring performance metrics to ensure clinical safety and operational efficiency.

Highest-signal resume keywords

US Healthcare FluencyEHR Workflow UnderstandingSQL and Scripting SkillsConversational AI ExperienceExceptional Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLScriptingPrompt DesignStructured ExtractionAgent Failure AnalysisRegression TestingConfiguration ManagementKPI DefinitionClinical Safety RigourAutomation Metrics Reporting

Soft Skills

Exceptional Written CommunicationStakeholder ManagementCustomer Engagement

Tools & Technologies

CortexEpicCerner/Oracle HealthAthenahealthASR/TTSLiveKitTwilioStarfish

Industry Keywords

Clinical ProtocolsCall-Centre OperationsEligibilityPrior AuthorisationFront-Desk OperationsCustomer Account ManagementTelephony ExperienceNon-Deterministic Software

Tech Stack

Tools & technologies

OracleSQL

About the role

Key responsibilities & impact

Own one or more customer accounts' agents end to end
Visit customer sites and observe workflows with schedulers, care coordinators, practice managers and clinical leads
Translate customer workflows into agent behaviour
Wire agents into EHR data and workflows, phone systems, call routing, scheduling platforms, insurance and eligibility steps, and clinical protocols
Serve as the AI and technical voice for customers and Sales during demos, proofs of concept and scoping
Configure agents in Cortex, including conversation graphs, prompts, variable extraction, escalation and confirm-then-act logic
Build and maintain journeys covering scheduling, retries, channel selection, call windows and escalation paths
Define KPIs and metrics tied to customer outcomes
Improve the platform and localize tools for new markets and segments
Author regression suites in Starfish covering scenarios, personas, judges and campaigns
Reproduce production failures, A/B test fixes and regression-gate suites
Work with Clinical and Quality to ensure testing maps to clinical safety
Monitor live agents, diagnose and fix incorrect behaviour, and prove fixes
Report automation metrics to customers, including containment, resolution, escalation rate and clinical quality flags
Distinguish agent misconfiguration from platform bugs and provide evidence to Engineering
Carry roughly twenty agents across customer accounts
Convert repeated manual work into tooling requirements for Product and Engineering
Write templates, standards and definitions of done for agent quality

Requirements

What you’ll need

US healthcare fluency from working with or inside US provider organisations
Understanding of scheduling, referrals, front-desk and call-centre operations, EHR workflows, eligibility, prior authorisation and clinical-system adoption
Based in the US on the East Coast in the Eastern timezone
Able to travel regularly to customer sites in the US
3–6 years in forward-deployed or solutions engineering, technical product, top-tier consulting, or comparable early-stage company work
Practical fluency with LLM systems, prompt design, structured extraction, evaluation and agent failure analysis
Comfort reading logs, dashboards, traces and configuration files
SQL and scripting skills
Exceptional written communication
Rigour about correctness and clinical safety
Hands-on experience with Epic, Cerner/Oracle Health, athenahealth or similar preferred
Contact-centre telephony experience preferred
Enterprise customer and stakeholder-management experience preferred
Conversational AI or voice-stack experience, including ASR/TTS, LiveKit, Twilio or equivalent, preferred
Experience building evaluation or regression-testing systems for non-deterministic software preferred
A second working language, especially Spanish; Mandarin also valuable

Benefits

Comp & perks

Competitive compensation
Equity
Benefits
Mission-driven work at the intersection of AI, healthcare and enterprise technology