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Patient Advocacy Representative – Inbound Call Center
Quadax, Inc.Patient advocacy representative handling inbound and outbound medical billing calls for Quadax. Reviewing insurance cases, communicating benefit investigations, and pre-qualifying patients for financial assistance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication abilities while managing patient inquiries and case updates. Proficient in navigating computer applications and maintaining confidentiality in a call center environment.
Highest-signal resume keywords
Customer Service SkillsCall Center ExperienceExcellent Communication SkillsDetail OrientedProficient in Microsoft Word and Excel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Ability to ListenAbility to Work Well with OthersAbility to Learn QuicklyAbility to Establish PrioritiesAbility to Work Independently
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Patient CommunicationInsurance CorrespondenceFinancial AssistanceConfidentialityProductivity Goals
About the role
Key responsibilities & impact- Answer incoming phone calls from patients, physician offices, and insurance companies
- Make outbound calls to patients and physician offices to obtain information or provide case updates
- Review case history and insurance correspondence to provide information to callers
- Communicate benefit investigation results to patients and physicians
- Pre-qualify patients for available financial assistance
- Complete special projects assigned by management
- Meet productivity and quality goals set by call center management
- Participate in team meetings by sharing observed trends and recurring issues identified in cases and calls
- Perform other duties as assigned
Requirements
What you’ll need- High School diploma or GED
- Superior customer service skills
- Previous call center experience preferred, but not necessary
- Ability to maintain confidentiality
- Ability to listen and work well with others
- Detail oriented
- Excellent written and verbal communication skills
- Able to establish priorities, work independently, and proceed with objectives without supervision
- Ability to learn quickly and navigate different computer applications
- Proficient in Microsoft Word and Excel
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Quadax, Inc. Website LinkedIn All Job Openings 501 - 1000 employees Founded 1973 🏥 Healthcare ☁️ SaaS 🤖 Artificial Intelligence Healthcare
- SaaS
- Artificial Intelligence Quadax, Inc. is a healthcare-focused revenue cycle management company that provides software and services to automate and optimize billing, claims processing, denial management, patient access, and reimbursement for hospitals, laboratories, physician groups, DME providers, and post-acute care organizations. Combining more than 50 years of RCM expertise with AI-powered analytics and intelligent automation (branded as iQ), Quadax helps healthcare organizations reduce denials, accelerate payments, improve cash flow, and enhance the patient experience. The company offers enterprise-level SaaS solutions and managed services tailored to the needs of healthcare providers and billing partners. Patient Advocacy Representative – Inbound Call Center 🔥 0 minutes ago 🏈 Ohio – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Answer incoming phone calls from patients, physician offices, and insurance companies
- Make outbound calls to patients and physician offices to obtain information or provide case updates
- Review case history and insurance correspondence to provide information to callers
- Communicate benefit investigation results to patients and physicians
- Pre-qualify patients for available financial assistance
- Complete special projects assigned by management
- Meet productivity and quality goals set by call center management
- Participate in team meetings by sharing observed trends and recurring issues identified in cases and calls
- Perform other duties as assigned 🎯 Requirements
- High School diploma or GED
- Superior customer service skills
- Previous call center experience preferred, but not necessary
- Ability to maintain confidentiality
- Ability to listen and work well with others
- Detail oriented
- Excellent written and verbal communication skills
- Able to establish priorities, work independently, and proceed with objectives without supervision
- Ability to learn quickly and navigate different computer applications
- Proficient in Microsoft Word and Excel Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Call Center Manager 🔥 1 hour ago Trustmark 1001 - 5000 💼 Consulting 🏥 Healthcare 🛡️ Insurance Website LinkedIn All Job Openings Call center manager overseeing remote customer service operations at Trustmark, a health and financial security organization. Driving service quality, staffing, employee development, and continuous improvement. 🇺🇸 United States – Remote 💵 $62.9k - $90.9k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🦅 H1B Visa Sponsor Call Center Representative 🔥 11 hours ago Vacatia 1001 - 5000 ✈️ Travel 🏨 Hospitality 🏪 Marketplace Website LinkedIn All Job Openings Call Center Confirmer coordinating virtual vacation-ownership tours for Vacatia, a hospitality technology company. Verifying reservations, guiding owners through technology setup, and maintaining operational data accuracy. 🇺🇸 United States – Remote 💵 $16 / hour 💰 $20M Series B - Vacatia on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative 🚫👨🎓 No degree required Call Center Agent 🔥 11 hours ago Vacatia 1001 - 5000 ✈️ Travel 🏨 Hospitality 🏪 Marketplace Website LinkedIn All Job Openings Call Center Confirmer coordinating virtual vacation-ownership tours for Vacatia, a hospitality company reinventing vacation rental and ownership experiences. Supporting owners with scheduling, technology onboarding, and reservation readiness. 🇺🇸 United States – Remote 💵 $16 / hour 💰 $20M Series B - Vacatia on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative 🚫👨🎓 No degree required Healthcare Call Center Representative 🔥 13 hours ago Sarnova 1001 - 5000 🏥 Healthcare 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Remote healthcare call center representative handling patient billing inquiries for Digitech, a provider of outsourced EMS billing and technology services. Resolving accounts, documenting calls, and supporting patients through compliant, empathetic service. 🇺🇸 United States – Remote 💰 $500k Venture Round - Sarnova on 2009-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Bilingual Contact Center Representative – IHA Scheduling Team 🔥 20 hours ago Advantmed 1001 - 5000 💼 Consulting 🛡️ Insurance 📦 Logistics Website LinkedIn All Job Openings Bilingual Contact Center Representative scheduling no-cost in-home health assessments for Advantmed, a healthcare information management company. Handling member calls, appointments, customer needs, and call-center metrics remotely in English and Spanish. 🇺🇸 United States – Remote 💵 $15 - $17 / hour 💰 Venture Round on 2016-12 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative 🚫👨🎓 No degree required 🗣️🇪🇸 Spanish Required View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs