Customer Service Manager

Qivalo GmbH

Customer Service Manager handling comprehensive client management and satisfaction for technology solutions in real estate. Shaping solutions actively and ensuring a smooth process flow.

Posted 7/20/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and effective communication skills while ensuring smooth installation processes and high customer satisfaction. Capable of working independently and collaboratively within a team to contribute to solution development.

Highest-signal resume keywords

Customer Service OrientationStrong Communication SkillsProject Management ExperienceIndependent Work AbilityTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Sense of ResponsibilityStructured Approach

Certifications & Qualifications

Commercial Vocational TrainingTechnical Vocational Training

Industry Keywords

Installation ActivitiesSolution PortfolioCustomer SupportProcess Flow

About the role

Key responsibilities & impact

Provide telephone and in-person support to our customers
Responsible for ensuring a smooth process flow for all installation activities related to customer sites
Actively contribute to shaping our solution portfolio
Ensure customer satisfaction

Requirements

What you’ll need

Completed commercial or technical vocational training or an equivalent qualification; experienced project managers are also welcome
Strong communication skills with a high level of customer service orientation
Structured approach and ability to work independently
Team player with a strong sense of responsibility

Benefits

Comp & perks

Option to work from home
Team events
Attractive salary
Company bike (JobRad)
Company pension plan