Implementation Consultant, Credentialing

QGenda

Implementation Consultant configuring QGenda solutions for healthcare organizations. Enabling healthcare customers to maximize the value of QGenda through proper configuration of products.

Posted 4/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Configures QGenda solution using customer requirements and best practices while taking into account ease of use and maintenance of the configuration for the customer and QGenda Customer Success team
Prepares for and leads implementation & customer training calls as appropriate, documents final configuration of QGenda setup, and transfers knowledge effectively to Customer Success
Work cross functionally with (Technical Account Managers) TAM’s, Project Coordinators and Project Managers, Customer Success Managers (CSM’s) and other QGenda resources, to ensure all customer requirements are scoped and delivered
Maintain task plans and timelines in workflow management system and customer success platform (CSP)
Escalate to management when customer’s success criteria are in jeopardy and when customers are dissatisfied with progress and movement of the on-boarding process

Requirements

What you’ll need

Bachelor’s degree
Ability to travel for customer meetings
Experience in hospital or in private practice in Credentialing or Payer Enrollment
Experience utilizing Salesforce or similar CRM software as well as Google Suite Products
Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet

Benefits

Comp & perks

Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
Paid parental leave for birth, adoption or permanent placement
401(k) with company match
Options to work in a hybrid-working model or remotely from home, depending on the position
Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

QGenda configurationcredentialingpayer enrollmentworkflow managementcustomer trainingdocumentationtask planningtimelines management

Soft Skills

cross-functional collaborationcustomer successcommunicationproblem-solvingescalation management

Certifications

Bachelor's degree