Systems Engineer

Q-Free

Systems Engineer supporting Q-Free’s intelligent transportation platforms and mission-critical client systems. Troubleshooting infrastructure, managing operations, and coordinating upgrades, security, and client support.

Posted 8/5/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in systems engineering and administration, with a strong focus on troubleshooting, client support, and technical documentation. Capable of managing system performance, security, and backups while effectively collaborating with cross-functional teams.

Highest-signal resume keywords

Systems EngineeringTechnical TroubleshootingClient SupportTechnical DocumentationCustomer Service Mindset

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Systems AdministrationNetwork ConfigurationServer Operating SystemsApplication SupportPerformance MonitoringBackup ManagementDatabase AdministrationCloud InfrastructureTroubleshooting ProceduresChange Control Processes

Soft Skills

Clear CommunicationCollaborationAttention to DetailFlexibilitySolution-Oriented Approach

Tools & Technologies

Remote Access ToolsReporting ApplicationsTwisted PairCellular CommunicationsFiber Communications

Industry Keywords

Operational EnvironmentsSLA GuidelinesClient LiaisonSystem ImprovementsCross-Training

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the primary technical liaison for the client, responding to operational questions, support needs, and system issues
Troubleshoot and resolve hardware, software, server, workstation, network, communications, and application issues
Install, configure, monitor, maintain, and support client systems and cloud or on-premises infrastructure
Manage system backups, recovery processes, system security, and performance monitoring
Track, triage, escalate, and resolve issues according to client-specific SLA guidelines
Train operations staff on Q-Free platforms, products, features, and changes
Document system architecture, configurations, troubleshooting procedures, installations, modifications, and system changes
Facilitate client meetings and change control processes, including preparing and presenting change proposals
Collaborate with project managers, database administrators, software engineers, quality assurance teams, vendors, and client stakeholders
Identify system improvements and recommend upgrades supporting technical standards, reliability, and client success
Participate in cross-training and provide on-call support during off-hours as required

Requirements

What you’ll need

Minimum of 3+ years of relevant systems engineering, systems administration, technical support, or infrastructure support experience
Strong technical troubleshooting skills across hardware, software, networking, servers, workstations, applications, and communications platforms
Experience supporting 24/7/365 operational environments and responding to production-impacting issues
Experience with server operating systems, network configurations, system topologies, remote access tools, and database administration concepts
Ability to communicate clearly with technical and non-technical stakeholders, including clients, vendors, and internal project teams
Strong customer service mindset with a positive, flexible, self-motivated, and solution-oriented approach
Ability to work independently and collaborate effectively with cross-functional teams
Excellent technical documentation, training, organization, and attention-to-detail skills
Experience with reporting applications and communications platforms such as twisted pair, cellular, or fiber is a plus

Benefits

Comp & perks

Health coverage
Vision coverage
Dental coverage
401(k) plan
Employee assistance program
Flexible benefits
Company-paid life insurance
Company-paid short-term disability coverage
Company-paid long-term disability coverage