Systems Engineer

Q-Free

Systems Engineer supporting Q-Free’s traffic management and intelligent transportation systems across North America. Troubleshooting platforms, configuring ITS devices, and maintaining mission-critical transportation operations.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $87,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Traffic Management Systems and ITS technologies, with a strong focus on troubleshooting, system configuration, and technical documentation. Proven ability to manage incidents, support 24/7 operations, and collaborate effectively with cross-functional teams.

Highest-signal resume keywords

Traffic Management Systems SupportITS Technologies ExperienceWindows/Linux Server AdministrationTechnical Documentation SkillsAgile Software Development Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Hardware IssuesTroubleshooting Software IssuesNetwork Issue ResolutionDatabase AdministrationConfiguration ManagementChange Control ProcessesVPNsRemote Access ToolsJasper ReportsGraphQL

Soft Skills

Customer-Focused MindsetProactive Problem SolvingEffective CommunicationCollaboration with Cross-Functional Teams

Tools & Technologies

Traffic SignalsPTZ CamerasDynamic Message SignsTraffic DetectorsITS Devices

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Transportation TechnologiesIncident ManagementSLA ManagementDisaster RecoverySystem Architecture

Tech Stack

Tools & technologies

GraphQLLinuxSOAP

About the role

Key responsibilities & impact

Serve as a primary technical resource for Traffic Management System support and customer issue resolution
Respond to support requests through the ticketing system and support hotline
Troubleshoot and resolve hardware, software, communications, and network issues related to traffic management platforms and ITS devices
Configure and maintain traffic signals, PTZ cameras, Dynamic Message Signs, traffic detectors, and other ITS technologies
Manage incidents according to client-specific SLAs and ensure timely resolution
Train agency personnel on Q-Free systems, products, and software features
Document system architecture, configurations, processes, and troubleshooting procedures
Support system backups, disaster recovery, and infrastructure maintenance
Collaborate with Project Managers, Software Engineers, QA teams, Database Administrators, and customer stakeholders
Participate in an on-call rotation supporting 24/7 transportation operations
Identify process improvements and recommend technical solutions that enhance system performance and reliability

Requirements

What you’ll need

3+ years of relevant technical experience
Experience supporting ITS technologies, traffic signals, traffic management systems, or related transportation technologies
Experience with Windows and/or Linux server environments, networking concepts, and system administration
Experience troubleshooting hardware, software, communications, and network issues
Experience with VPNs, remote access tools, and database administration
Ability to work independently while collaborating effectively with cross-functional teams
Strong technical documentation and communication skills
Customer-focused mindset with a proactive, solution-oriented approach
Valid driver's license and ability to travel as needed
Experience with Jasper Reports, TMDD, GraphQL, SOAP, or REST APIs
Experience with Agile software development methodologies, configuration management, and change control processes
Experience supporting complex, mission-critical environments operating 24x7x365
Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field; or an equivalent combination of education, training, and experience

Benefits

Comp & perks

Opportunity for professional growth and technical development
Competitive compensation and comprehensive benefits package
Supportive and collaborative team environment
Health, vision, and dental coverage
401(k) plan
Employee assistance program
Flexible benefits
Company-paid life coverage
Company-paid short-term disability coverage
Company-paid long-term disability coverage