Head of People Operations
PermitFlow
Senior People Operations Specialist
Q-CTRL
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $180,000 per year
Job Level
Senior
About the role
- Own and improve the day to day processes and cadence of the overall People Operations team.
- Generate people metrics reporting, assisting to share actionable insights with managers and broader People Ops team.
- Improve overall people experience and staff retention in your functional group, working closely with managers and employees to drive a culture of continuous feedback and improvement.
- Provide support and guidance across the full employee lifecycle for your client group (onboarding through separation).
- Continue to build out engaging tools to allow our staff to self-help and scale appropriately.
- Play an active role in managing staff performance for your functional group and own HRIS and employee records to streamline and automate people processes.
- Act as the ‘on the ground’ People team liaison for our USA-based team, including benefits administration.
- Stay across employment legislation for your assigned jurisdiction, and assist to ensure people related processes are refined in line with changing laws.
- Assist People Operations Manager with cyclical activities such as annual and mid year performance review, compensation review, compensation benchmarking, and eNPS (annual employee engagement survey).
- Other duties within the Employee's skills and experience, or with reasonable training.
Requirements
- 8+ years of progressive People experience (this is purely a rough guide to give you an understanding of the seniority we are aiming for).
- Solid track record with complex performance management and employee relations, and a deep understanding of both USA in general and California specific labor laws.
- Heavy commercial focus and a proven track record of developing and implementing People programs that support business objectives.
- Strong stakeholder management and communication skills, and the ability to influence across all levels.
- The ability to decipher between what staff want and need, and shape solutions and an approach that strikes the best balance.
- Strong knowledge of HR systems and a passion for leveraging technology to improve the efficiency of people operations.
- Experience with HRIS, benefits administration, performance management, compensation benchmarking, and employee engagement (eNPS).
