Sales Strategy Manager

PwC

PwC Sales Strategy Manager developing customer-centric strategies, journey maps, and engagement programs for consulting clients. Leading teams, managing accounts, and driving customer experience-led business growth.

Posted 8/11/2026full-timeNew York City • California, Illinois, New York, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $99,000 - $232,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Experience (CX) Strategy and Design, with a strong focus on Customer Journey Analysis and Segmentation. Proven ability to lead teams in strategic planning, manage Customer Relationship Management (CRM) systems, and enhance team performance through coaching and feedback.

Highest-signal resume keywords

Customer Experience (CX) Strategy and DesignCustomer Journey Analysis and SegmentationSales Strategy ConsultingCustomer Relationship Management (CRM) SystemsCoaching and Feedback Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Experience (CX) StrategyCustomer Journey MappingCustomer Data ManagementSales Strategy DevelopmentProject PlanningBudgetingAnalytical ThinkingBusiness Process ImprovementSegmentation AnalysisClient Account Management

Soft Skills

CoachingConflict ResolutionStrategic QuestioningTeam LeadershipCommunication

Industry Keywords

Customer Engagement StrategiesCustomer Satisfaction SurveysClient ExpectationsBusiness GrowthProfessional Standards

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Analyze client needs to develop customer-centric solutions that enhance customer experience
Design customer journey maps to create seamless and personalized experiences
Lead teams in strategic planning and execution of customer-related initiatives
Utilize customer data management and analytics to drive business growth
Manage sales strategy workstreams and align them with client expectations
Develop and implement customer engagement strategies to boost loyalty and advocacy
Oversee deployment of customer satisfaction surveys and analyze results for improvement
Coach team members to leverage their strengths and improve performance
Address conflicts and engage in critical conversations with clients and stakeholders
Uphold professional and technical standards while maintaining integrity and authenticity
Own project planning, budgeting, execution, and completion
Confirm project success, maintain standards, and escalate issues where appropriate
Manage client accounts and mentor junior staff

Requirements

What you’ll need

At least a Bachelor's degree
At least 5 years of experience
Preference for study in Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, or Computer Applications
Proficiency in Customer Experience (CX) Strategy and Design
Analytical thinking for Customer Journey Analysis and Segmentation
Experience in Sales Strategy Consulting and embracing change and innovation
Ability to manage Customer Relationship Management (CRM) systems
Coaching and feedback skills to enhance team performance
Strategic questioning skills to drive business process improvement
Willingness to travel up to 60%
Must not require PwC sponsorship through the H-1B lottery, except as permitted by PwC policy

Benefits

Comp & perks

Annual discretionary bonus
Medical insurance
Dental insurance
Vision insurance
401(k)
Holiday pay
Vacation
Personal and family sick leave
Professional development and skill growth through challenging, meaningful work