Senior Manager, Digital Grid Modernization

PwC

PwC Senior Manager modernizing digital grid IT operations and utility service delivery. Leading infrastructure, vendor compliance, incident recovery, and large-scale grid transformation.

Posted 8/11/2026full-timeHouston • Illinois, North Carolina, Ohio, Texas • 🇺🇸 United StatesSenior💰 $124,000 - $280,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ITIL compliance and IT Service Management frameworks to enhance service delivery and operational efficiency in utility environments. Proven ability to lead cross-functional teams and engage stakeholders through strategic questioning and effective communication.

Highest-signal resume keywords

ITIL ComplianceIT Service Management (ITSM)Grid ModernizationCross-Functional Team LeadershipSystems Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Delivery OptimizationChange ManagementPerformance Metrics ValidationGovernance Framework DevelopmentVendor Compliance Management

Soft Skills

CoachingMotivationStakeholder CommunicationStrategic QuestioningStorytelling

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Utility Service DeliverySmart GridAdvanced Metering InfrastructureDistributed Energy Resource IntegrationsRegulatory Compliance

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Lead the modernization of digital grid operations and manage service delivery to enhance client support
Oversee implementation and maintenance of IT infrastructure to validate smooth operations and service quality
Monitor network performance and troubleshoot issues to maintain service reliability and availability
Manage vendor compliance with contractual agreements and service level standards
Direct service recovery efforts during major incidents to minimize operational impact
Apply systems thinking to identify underlying problems and improvement opportunities
Craft and convey clear, impactful messages to stakeholders
Develop and sustain high-performing, diverse, and inclusive teams through coaching and motivation
Validate outcomes with clients and act on feedback to drive continuous improvement
Utilize IT Service Management (ITSM) frameworks to optimize service delivery and operations
Coordinate service delivery models and service request processes to meet client needs
Engage in strategic questioning and storytelling to influence decision-making and drive results

Requirements

What you’ll need

At least a Bachelor's degree
At least 6 years of experience
Advanced ITIL compliance knowledge for grid modernization platform lifecycles across IT/OT convergence and distributed energy resource integrations
Experience leveraging ITSM frameworks for utility service delivery and change management across smart grid and advanced metering infrastructure programs
Ability to lead strategic questioning with utility stakeholders and align modernization roadmaps with regulatory objectives
Systems thinking applied to complex grid ecosystems and legacy/emerging technology interdependencies
Experience directing cross-functional teams through large-scale grid transformation in multi-vendor and regulatory environments
Ability to validate modernization outcomes with clients and regulators and translate performance metrics into actionable feedback
Experience developing service standards and governance frameworks for utility client relationships
Ability to travel up to 60%

Benefits

Comp & perks

Annual discretionary bonus
Medical insurance
Dental insurance
Vision insurance
401k
Holiday pay
Vacation
Personal and family sick leave
Skills growth through challenging, meaningful work