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Front Office Strategy Consulting – Service & Support Experienced Associate
PwCPwC consulting associate designing customer journey maps and experience strategies. Analyzing client needs and data to improve satisfaction, loyalty, and business growth.
Posted 8/11/2026full-timeNew York City • California, Illinois, New York, North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $63,000 - $140,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer experience design and strategy development, utilizing customer journey analysis and business process improvement techniques to enhance client interactions and drive business growth. Proficient in managing customer data to inform insights and recommendations for customer relations and retention.
Highest-signal resume keywords
Customer Experience DesignCustomer Journey AnalysisBusiness Process ImprovementCustomer Relationship ManagementData Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Journey MappingCustomer SegmentationValue Proposition StrategiesCustomer Engagement StrategiesBusiness Analysis
Soft Skills
Intellectual CuriosityAdaptabilityCollaboration
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Customer-Centric SolutionsCustomer Experience StrategiesClient AdvocacyBusiness OperationsCustomer Retention
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Analyze client needs to develop customer-centric solutions that enhance customer experience and drive business growth
- Design customer journey maps to create seamless and personalized experiences
- Conduct customer journey analysis to identify touchpoints and improve customer engagement
- Implement customer experience strategies to support clients’ business objectives
- Manage customer data to inform insights and recommendations for customer relations and retention
- Collaborate with team members to address diverse client challenges and deliver quality work
- Apply business process improvement techniques to optimize customer service management and satisfaction
- Utilize customer segmentation and value proposition strategies to enhance client interactions and drive advocacy
- Gather information from various sources to discern patterns and inform customer strategy development
- Uphold professional and technical standards while building commercial awareness and understanding business operations
Requirements
What you’ll need- At least a Bachelor's degree
- At least 1 years of experience
- Preference for study in Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, or Computer Applications
- Intellectual curiosity and adaptability in fast-paced environments
- Customer experience design and strategy development
- Customer journey analysis
- Business process improvement techniques
- Customer relationship management and retention strategies
- Up to 60% travel
- Must not require PwC sponsorship through the H-1B lottery, except as set forth in PwC’s H-1B Lottery Policy
Benefits
Comp & perks- Annual discretionary bonus
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Holiday pay
- Vacation
- Personal and family sick leave