HCP Engagement, Engagement Operations – Manager

PwC

PwC Manager leading HCP engagement operations for pharmaceutical clients in India. Improving compliance, onboarding, contracting, payments, automation, and operational performance.

Posted 8/5/2026full-timeBangalore • 🇮🇳 IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HCP engagement operations, compliance, and process improvement, with a strong focus on implementing technology solutions and driving operational excellence. Proven ability to manage teams, develop strategic solutions, and enhance client relationships in the pharmaceutical industry.

Highest-signal resume keywords

HCP Engagement OperationsSix Sigma Process ImprovementLean Process ImprovementTeam ManagementHCP Compliance Requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Metrics ManagementProcess AutomationData AnalysisProject PlanningBudget Management

Soft Skills

CoachingCommunicationStakeholder ManagementOrganizational SkillsPerformance Management

Tools & Technologies

HCP Lifecycle SystemsReltioIHubCLMERP/Procurement Systems

Certifications & Qualifications

Six Sigma Certification

Industry Keywords

Pharmaceutical IndustryService Level AgreementsCompliance StandardsFMVSunshine Act

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage team member assignments, operational metrics, and service level agreements while providing guidance and oversight
Confirm compliance with regulatory and company standards while driving operational excellence
Coordinate engagement activities across HCP Onboarding, Engagement Ambassadorship, Contracting, Invoicing and Payments, and Transparency Reporting
Oversee HCP onboarding, vendor setup, contracting, FMV/tiering, and payment processing
Document, standardize, and continuously improve operational processes
Coordinate with cross-functional teams to support HCP engagement
Lead operational consulting engagements to optimize client efficiency and effectiveness
Analyze client needs and develop strategic operational solutions
Guide implementation of technology solutions and process automation
Coach team members, leverage strengths, and manage performance
Identify business process improvement and cost-efficiency opportunities
Develop and execute project plans, including budgets and timelines
Apply Lean Process Improvement and Six Sigma methodologies
Conduct strategic questioning and operational analysis
Build client relationships and provide ongoing operational support and analysis
Embrace emerging technologies to enhance service operations and solution development

Requirements

What you’ll need

At least 5 years of experience in HCP engagement operations, compliance, or pharmaceutical industry support
Prior experience managing a team or leading operational processes
Understanding of HCP compliance requirements, including FMV and Sunshine Act
At least a Bachelor's degree
At least 9–12 years of experience
Oral and written proficiency in English required
Familiarity with HCP lifecycle systems, including Reltio, iHub, CLM, ERP/procurement, and AP platforms
Ability to drive continuous improvement, implement controls, and deliver against SLAs in high-volume environments
Data-driven mindset with ability to present metrics and insights to leadership
Excellent organizational, communication, and stakeholder management skills
Proficiency in HCP engagement systems and reporting tools
Ability to mentor others and use automation solutions for operational excellence
Six Sigma process improvement knowledge

Benefits

Comp & perks

Hands-on learning opportunities
Cutting-edge tools
Inclusive culture
Professional growth and skills development
Mentoring and coaching opportunities
Emerging technology and innovation exposure