Global Operations Lead, HCP Engagements – Managed Services

PwC

Senior Manager leading global, end-to-end operations for HCP engagement managed services at PwC. Ensuring operational excellence and compliance with a focus on client success.

Posted 7/29/2026full-timeAtlanta • Illinois, North Carolina, Ohio • 🇺🇸 United StatesSenior💰 $124,000 - $280,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing global HCP engagement operations, ensuring compliance and client success while mentoring team members. Proficient in financial management and delivering exceptional customer service in the life sciences sector.

Highest-signal resume keywords

HCP Engagement OperationsFinancial ManagementClient SuccessMentoringAdvanced Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Life Science MeetingsHealthcare OperationsResearch SkillsBudget ManagementEvent Management

Soft Skills

CollaborationCommunicationProblem-Solving

Tools & Technologies

Power BI

Certifications & Qualifications

CMPHMCC

Industry Keywords

Pharmaceutical DeviceHCPHCOPatient Engagement

About the role

Key responsibilities & impact

Lead the global, end-to-end operations for HCP engagement managed services
Ensure operational excellence, compliance, and client success
Mentor junior team members
Monitor financials and maintain budget profitability
Manage deliverables and report issues/risks
Collaborate with global tech team and developers
Communicate with senior leadership and senior client stakeholders
Deliver consistent “white glove” customer service

Requirements

What you’ll need

7 year(s) experience in life science meetings & events, pharmaceutical device or healthcare operations setting
Bachelor's Degree
Master's Degree preferred
CMP or HMCC preferred
Extensive knowledge of HCP, HCO and Patient Engagement Operations
Strong research skills
Familiarity with Advanced Excel and Power BI

Benefits

Comp & perks

medical
dental
vision
401k
holiday pay
vacation
personal and family sick leave
annual discretionary bonus