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PwC

Senior Associate – ITSM, Service Transition Management

PwC

Transition Management Senior Associate at PwC working on managed services delivery. Focus on improving operational efficiency and stakeholder engagement across global teams.

Posted 7/22/2026full-timeBangalore • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing transitions and delivering managed services, with a strong focus on process mapping, automation frameworks, and stakeholder engagement to enhance operational efficiency and service delivery.

Highest-signal resume keywords
F&A TransitionsProcess MappingProject ManagementAutomation FrameworksStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
F&A TransitionsProcess MappingProcess Re-engineeringProject ManagementAutomation FrameworksContinuous Process ImprovementRisk ManagementAnalytical ThinkingService Delivery OptimizationClient Relationship Management
Soft Skills
MentoringAnalytical ThinkingCommunication
Industry Keywords
Managed ServicesShared ServicesOperating ModelsBusiness ObjectivesPerformance Enhancements

About the role

Key responsibilities & impact
  • Managing transition and delivery of managed services to streamline operations and improve efficiency
  • Experience in F&A Transitions (AP, AR, O2C, P2P, R2R, FP&A etc.)
  • Understanding of Operating Models for Managed Services/Shared Services
  • Process Mapping and Re-engineering
  • Leading project management initiatives to optimize processes and tools for client engagement
  • Analyzing and analytical thinking to break down complex concepts and inform strategic decisions
  • Developing and implementing automation frameworks to enhance service delivery and reduce costs
  • Engaging stakeholders to identify needs and align service offerings with business objectives
  • Planning and executing continuous process improvement strategies to drive performance enhancements
  • Documenting risks and developing mitigation plans to manage delivery risks effectively
  • Building meaningful client connections to foster long-term relationships and support business growth
  • Mentoring junior team members to enhance their skills and contribute to high-quality service delivery
  • Upholding professional and technical standards in alignment with firm guidelines and code of conduct

Requirements

What you’ll need
  • At least a Bachelor's degree
  • At least 5 years of experience
  • Oral and written proficiency in English required

Benefits

Comp & perks
  • Health insurance
  • Professional development opportunities