Manager, Conversational AI and Agentic AI

PwC

Conversational AI and Agentic AI - Manager in Advisory practice driving user interaction solutions and enhancing client experiences. Leading teams to develop AI solutions and mentor junior staff.

Posted 7/21/2026full-timeNew York City • California, District of Columbia, Illinois, New York • 🇺🇸 United StatesMid-LevelSenior💰 $99,000 - $232,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing AI-powered contact center solutions and user interaction engineering, with a strong focus on AngularJS, HTML5, and Figma for creating user-centric designs. Proven ability to lead teams, conduct usability testing, and implement customer experience strategies to enhance service delivery.

Highest-signal resume keywords

AI-Powered Solutions ImplementationAngularJS UI DevelopmentUsability TestingCustomer Experience Strategy DevelopmentTeam Leadership and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AngularJSHTML5Usability TestingUser ResearchHuman-Centered DesignAI Solutions (Dialogflow, Amazon Lex)UI DesignPrototypingCustomer Experience StrategyProduct Design Customization

Soft Skills

Team ManagementCoachingCollaborationClient Relationship Building

Tools & Technologies

Figma

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Contact Center SolutionsUser Interaction EngineeringDigital PlatformsAccessibilityInnovation in AI

Tech Stack

Tools & technologies

Angular

About the role

Key responsibilities & impact

Leading the development and implementation of AI-powered contact center solutions to enhance customer interactions
Managing and guiding teams in the strategic planning and execution of user interaction engineering projects
Utilizing AngularJS frameworks to create dynamic and responsive user interfaces
Conducting usability testing and user research to inform design decisions and improve user experience
Collaborating with stakeholders to gather functional requirements and translate them into technical specifications
Developing and customizing product designs to meet specific client needs and industry standards
Applying human-centered design principles to validate accessibility and usability across digital platforms
Analyzing industry trends to identify opportunities for innovation and improvement in AI and user interaction technologies
Coaching and mentoring junior staff to foster professional growth and enhance team performance
Building and maintaining strong relationships with clients to deliver exceptional service and support

Requirements

What you’ll need

At least a Bachelor's degree
At least 5 years of experience
Experience with AngularJS for UI development
Proficiency in HTML5 for web design
Utilizing Figma for UI design and prototyping
Conducting usability testing to enhance user experience
Developing customer experience strategies for contact centers
Implementing AI-powered solutions like Dialogflow and Amazon Lex
Leading teams in human-centered design projects

Benefits

Comp & perks

medical
dental
vision
401k
holiday pay
vacation
personal and family sick leave