Senior Associate, Conversational AI, Agentic AI

PwC

Senior Associate in Conversational AI and Agentic AI enhancing client experiences through innovative AI solutions and user interaction engineering with PwC.

Posted 7/21/2026full-timeDistrict of Columbia, Florida, Illinois, New York, Texas • 🇺🇸 United StatesSenior💰 $77,000 - $202,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing AI-powered contact center solutions and creating user-friendly digital products through human-centered design principles. Proficient in utilizing tools like Dialogflow, Amazon Lex, and Figma to enhance user engagement and optimize customer experience strategies.

Highest-signal resume keywords

AI-Powered Contact Center SolutionsDialogflow ProficiencyAmazon Lex ProficiencyUser Experience ResearchAngularJS Framework Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Natural Language ProcessingVoice Design DevelopmentUsability TestingInteractive Design PrototypingHuman-Centered Design PrinciplesWorkflow DevelopmentUser Research AnalysisHTML5 PrototypingResponsive Web Application DevelopmentCustomer Insights Analysis

Soft Skills

CollaborationCommunication

Tools & Technologies

FigmaAzure OpenAIAWS Bedrock

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

User Interaction EngineeringCustomer Experience StrategiesCross-Functional Team CollaborationIndustry Trends AnalysisMock-Up Creation

Tech Stack

Tools & technologies

AngularAWSAzure

About the role

Key responsibilities & impact

Developing and implementing AI-powered contact center solutions using tools such as Dialogflow and Amazon Lex
Designing and prototyping user interfaces with a focus on usability and accessibility, utilizing Figma and HTML5
Conducting user research and analysis to inform the design and customization of interactive systems
Collaborating with cross-functional teams to integrate Agentic AI protocols and enhance customer experience strategies
Creating and refining mock-ups and prototypes to align with client requirements and feedback
Analyzing industry trends to identify opportunities for innovation in user interaction engineering
Leading the development of natural language interfaces and voice design for enhanced user engagement
Utilizing AngularJS frameworks to build responsive and dynamic web applications
Managing workflow development and analysis to optimize processes and improve efficiency
Applying human-centered design principles to create intuitive and user-friendly digital products

Requirements

What you’ll need

At least a Bachelor's degree
At least 3 years of experience
Experience with AI-powered contact center solutions
Proficiency in Dialogflow and Amazon Lex for NLP tasks
Utilizing Azure OpenAI and AWS Bedrock for AI development
Developing voice design and natural language interfaces
Conducting usability testing and user experience research
Creating mock-ups and interactive design prototypes
Analyzing industry trends and customer insights for strategy

Benefits

Comp & perks

medical
dental
vision
401k
holiday pay
vacation
personal and family sick leave