Director of Client Experience – 12 months FTC

PwC

Senior Client Experience leader at PwC leading multidisciplinary teams to enhance client experiences. Driving strategy and fostering collaboration across teams to strengthen client relationships.

Posted 7/17/2026full-timeLondon • 🇬🇧 United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Client Experience initiatives, utilizing client feedback and relationship intelligence to drive strategic improvements and measurable business impact. Skilled in journey design and experience measurement, fostering collaboration across teams to enhance client engagement and loyalty.

Highest-signal resume keywords

Client Experience LeadershipJourney DesignVoice of the CustomerSalesforce Data UtilizationStakeholder Influence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Experience ProgrammesExperience MeasurementContinuous ImprovementOperational ExcellenceRelationship Intelligence

Soft Skills

Influencing Senior StakeholdersTeam LeadershipCollaboration

Industry Keywords

B2BProfessional ServicesFinancial ServicesTechnologyEnterprise Environment

About the role

Key responsibilities & impact

lead and embed the Client Experience agenda, turning the firmwide vision into clear priorities, measurable outcomes and ways of working that enhance engagement with priority clients and senior buyers
build and develop the Client Experience capability, providing leadership across Client Listening and Buyer Engagement while creating alignment, focus and operational excellence within Customer Success
turn client and buyer insights into action, using feedback, relationship intelligence and data to identify opportunities, drive improvements and deliver meaningful business impact
collaborate across teams to shape exceptional client experiences, establishing success measures, embedding best practice and creating seamless, insight-led journeys that strengthen client relationships

Requirements

What you’ll need

significant experience leading Client or Customer Experience initiatives within a large B2B, professional services, financial services, technology or enterprise environment
successfully delivered Client Experience programmes, frameworks, operating models or capabilities at scale, driving measurable business impact
strong expertise in journey design, client listening, Voice of the Customer and experience measurement, with a focus on continuous improvement
combine commercial acumen with a clear understanding of how exceptional client experiences strengthen relationships, loyalty and growth
confident influencing senior stakeholders, translating strategic priorities into clear delivery plans and leading high-performing, inclusive teams
leverage client feedback, buyer insights, relationship intelligence, Salesforce data and qualitative research to shape strategy, identify opportunities and drive meaningful change

Benefits

Comp & perks

empowered flexibility and a working week split between office, home and client site
private medical cover and 24/7 access to a qualified virtual GP
six volunteering days a year and much more