Senior Manager – Operational Resilience, Crisis Management

PwC

Lead resilience and crisis management projects within a growing team focused on financial services organizations. Collaborate with stakeholders and build client relationships for effective outcomes.

Posted 7/15/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Operational Resilience, crisis management, and business continuity within regulated industries, with a strong focus on stakeholder engagement and project management. Capable of designing and implementing resilience capabilities while fostering a collaborative team environment.

Highest-signal resume keywords

Operational Resilience ProgrammesCrisis ManagementBusiness ContinuityUK Operational Resilience RegulationsStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Resilience TransformationImpact TolerancesScenario TestingService MappingRemediation ActivityProject ManagementRisk ManagementBudget OversightDelivery QualityRegulatory Compliance

Soft Skills

Strong Communication SkillsTeam DevelopmentCollaborative CultureClient Relationship ManagementFacilitation Skills

Industry Keywords

Financial ServicesRegulated IndustryDORAPreparedness ActivitiesIncident Response

About the role

Key responsibilities & impact

Lead Operational Resilience, crisis management, business continuity and resilience transformation engagements.
Advise senior stakeholders on resilience strategies, regulatory expectations and preparedness activities.
Design and implement resilience capabilities, including service mapping, impact tolerances, scenario testing and remediation activity.
Support organisations in strengthening crisis management, incident response and business continuity arrangements.
Lead multidisciplinary project teams, overseeing delivery quality, risks, budgets and milestones.
Facilitate workshops, exercises and executive discussions to support informed decision-making.
Build and maintain trusted client relationships while identifying opportunities to grow the practice.
Coach and develop team members, supporting a collaborative, inclusive and high-performing culture.

Requirements

What you’ll need

Strong experience delivering Operational Resilience programmes within financial services or another regulated industry environment.
Experience in business continuity, crisis management, incident response or resilience transformation.
Knowledge of UK Operational Resilience regulations, DORA or related resilience frameworks.
Experience engaging with senior stakeholders and translating complex resilience requirements into practical business solutions.
Ability to manage complex projects, programmes or workstreams across multiple stakeholders.
Experience facilitating workshops, scenario testing, exercises or senior-level discussions.
Strong written and verbal communication skills, including clear reporting and executive-level presentation materials.
Experience leading or developing teams and supporting business development activity.

Benefits

Comp & perks

empowered flexibility and a working week split between office, home and client site
private medical cover and 24/7 access to a qualified virtual GP
six volunteering days a year and much more