Director – Experience, Marketing, Sales, Service

PwC

Director of Experience & Marketing at PwC leading marketing transformation programmes. Collaborating with partnerships to enhance customer experiences through AI-powered solutions.

Posted 7/10/2026full-timeLondon • 🇬🇧 United KingdomLeadWebsite

About the role

Key responsibilities & impact

lead proposition development of marketing and drive commercial growth
collaborate with key alliances and partners
manage the Marketing practice and build marketing capabilities
deliver strategic Marketing transformation programmes

Requirements

What you’ll need

extensive marketing transformation experience within a large consulting firm with international experience
deep focus on marketing strategy, marketing technology, systems and processes, customer data and AI-enabled marketing capabilities
thought leader in marketing transformation and technology strategy
experience defining and implementing AI-enabled marketing operating models
confidence working across sector verticals such as banking and insurance
excellent client handling skills with experience leading external client projects

Benefits

Comp & perks

empowered flexibility and a working week split between office, home and client site
private medical cover and 24/7 access to a qualified virtual GP
six volunteering days a year and much more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Marketing StrategyMarketing TechnologyCustomer Data ManagementAI-Enabled Marketing CapabilitiesMarketing Systems and Processes

Soft Skills

Client Handling SkillsLeadership