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Senior Manager, Business Operational Governance & Performance
PwCSenior Manager responsible for operational governance and performance in Tech Hub, supporting technology-driven goals for Australian businesses. Leading a team to implement frameworks and improve processes.
About the role
Key responsibilities & impact- Develop and operationalise governance frameworks and reporting rhythms that provide executive-ready insights for the Technology Leadership Team and other key stakeholders.
- Lead and mentor a team of 5–10 professionals to deliver continuous improvement initiatives and high-quality operational reporting.
- Drive Lean process improvement projects to simplify workflows, reduce waste, and enhance overall operational effectiveness across the Tech Hub.
- Coordinate key engagement activities, including town halls and leadership forums, while managing the Tech Hub business continuity plan to ensure operational resilience.
Requirements
What you’ll need- Senior experience in operational reporting, performance management, governance, or technology business operations.
- Proven ability to design and embed governance frameworks and performance management disciplines within a complex environment.
- Strong capability in producing executive-level presentations, committee papers, and reporting packs for senior leadership.
- Demonstrated experience leading small teams responsible for continuous improvement initiatives and operational deliverables.
- Lean process improvement certification or demonstrated equivalent capability in driving process efficiency.
- Experience supporting business continuity planning and operational readiness processes within a technology or business operations environment.
Benefits
Comp & perks- Leadership development programs and executive coaching designed to help you inspire teams and accelerate your career growth.
- A culture valuing diverse perspectives, empowering leaders to drive innovation and collaboration.
- A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.
- Flexibility means trusting you to choose when, where, and how you work, balancing what’s best for you, your team, and your clients to grow and thrive together.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Performance ManagementOperational ReportingGovernance FrameworksProcess ImprovementExecutive-Level Presentations
Soft Skills
MentoringStakeholder EngagementCommunication
Certifications
Lean Process Improvement Certification