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About the role
Key responsibilities & impact- Design and optimise business processes and service delivery models, including as-is/to-be process mapping, service catalogue definition, and the establishment of SLAs, KPIs, performance frameworks, and governance controls.
- Develop key operating model components such as roles and responsibilities, workflow design, service management structures, and transition and mobilisation approaches.
- Support the qualification and shaping of managed service opportunities by working with senior stakeholders to understand client objectives, operating environments, and constraints.
- Contribute to bid strategy development by defining win themes and creating clear, compelling narratives that align client needs, policy drivers, and PwC’s differentiators.
- Translate regulatory, policy, and operational requirements into scalable service designs, while supporting bid development through high-quality written responses and solution articulation.
- Collaborate with commercial, finance, and cross-functional teams (technology, delivery, risk) to inform pricing, ensure integrated solution design, support governance forums, and enable a smooth transition from solutioning into delivery.
Requirements
What you’ll need- Strong experience in business process design, operating model development, or managed service solutioning
- Experience working on outsourced services, operations transformation, or managed services environments, ideally within Financial Services (Banking, Insurance, or Asset & Wealth Management)
- Experience contributing to bids or solution design activities, including written responses for client proposals
- Ability to translate complex operational concepts into clear, structured, and compelling documentation
- Understanding of service design principles, including KPIs, SLAs, governance models, and control frameworks
- Strong stakeholder management skills, with the ability to work effectively within multidisciplinary teams
- Experience coaching or supporting junior team members in structured delivery environments
Benefits
Comp & perks- empowered flexibility and a working week split between office, home and client site
- private medical cover and 24/7 access to a qualified virtual GP
- six volunteering days a year and much more
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business process designoperating model developmentmanaged service solutioningservice design principlesKPISLAgovernance modelscontrol frameworkssolution designbid strategy development
Soft Skills
stakeholder managementcollaborationcommunicationcoachingstructured deliverynarrative developmentproblem-solvingteamworkadaptabilityclient engagement