Service & Support Strategy Manager

PwC

Service & Support Strategy Manager at PwC focusing on customer-centric strategies and team leadership to drive business growth and customer satisfaction.

Posted 6/25/2026full-timeNew York City • California, Illinois, New York, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $99,000 - $232,000 per yearWebsite

About the role

Key responsibilities & impact

Developing and implementing customer-centric strategies to enhance client engagement and drive business growth
Analyzing customer engagement processes to identify opportunities for improvement and innovation
Leading teams in the execution of sales and service strategies to improve customer satisfaction and revenue growth
Coaching and mentoring team members to leverage their strengths and deliver on client expectations
Utilizing analytical thinking to assess customer needs and develop tailored solutions
Managing client relationships to foster trust and long-term partnerships
Overseeing the planning, budgeting, and execution of projects to meet client objectives
Encouraging the adoption of innovative technologies and methodologies to enhance service delivery
Facilitating cross-functional collaboration to optimize customer acquisition and retention strategies
Addressing and resolving conflicts or issues with clients and team members to maintain a productive work environment

Requirements

What you’ll need

At least a Bachelor's degree
At least 5 years of experience
Demonstrating analytical thinking and business transformation skills
Excelling in customer relationship management and customer strategy
Utilizing sales strategy and sales management expertise
Embracing change and demonstrating professional courage
Developing skills in customer service excellence and service delivery
Engaging in strategic questioning and active listening
Building influencer relationships and fostering customer engagement

Benefits

Comp & perks

medical
dental
vision
401k
holiday pay
vacation
personal and family sick leave
annual discretionary bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer relationship managementsales strategysales managementanalytical thinkingbusiness transformationcustomer service excellenceservice deliverystrategic questioningactive listening

Soft Skills

coachingmentoringteam leadershipconflict resolutioncross-functional collaborationclient engagementtrust buildingprofessional courageadaptability

Certifications

Bachelor's degree