D365 CRM, Copilot/AI Technical Lead – Manager

PwC

Manager leading Microsoft Dynamics 365 solutions at PwC. Overseeing project teams, mentoring staff, and delivering client-focused solutions.

Posted 5/28/2026full-timeAtlanta • Illinois, North Carolina, Ohio • 🇺🇸 United StatesSenior💰 $99,000 - $232,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the design and execution of Microsoft Dynamics 365 solutions
Supervise and mentor team members to enhance their skills
Deliver exceptional quality work that aligns with client needs
Cultivate and maintain sturdy relationships with clients
Oversee project timelines and manage client expectations
Analyze complex requirements and develop creative solutions
Foster a collaborative team environment that encourages growth
Implement practices to improve service delivery and productivity

Requirements

What you’ll need

Bachelor's Degree
At least 8 years of experience
Microsoft Dynamics 365 CRM certification
CRM: D365 Sales, Marketing, Service Dynamics CRM preferred
in-depth knowledge of Microsoft D365 CE
Leading technical design sessions and documenting solutions
Translating business requirements into well-architected solutions
Managing data migrations and integration solutions
Customizing and implementing Microsoft Dynamics 365
Developing and utilizing Microsoft Power Platform solutions
team leadership and coaching staff
experience working with Microsoft FastTrack team

Benefits

Comp & perks

medical
dental
vision
401k
holiday pay
vacation
personal and family sick leave
annual discretionary bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft Dynamics 365D365 SalesD365 MarketingD365 ServiceMicrosoft D365 CEdata migrationsintegration solutionscustomizing Microsoft Dynamics 365Microsoft Power Platformtechnical design

Soft Skills

team leadershipmentoringclient relationship managementproject managementcollaborationproblem-solvingcommunicationservice delivery improvementproductivity enhancementcoaching

Certifications

Microsoft Dynamics 365 CRM certification