Technical & AI Lead – Managed Services

PwC

Technical and AI Lead at PwC New Zealand responsible for innovative Managed Services solutions. Leading technical direction with a focus on AI-enabled delivery and operational resilience across key platforms.

Posted 5/28/2026full-timeAuckland • 🇳🇿 New ZealandSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Responsible for setting the technical direction for PwC New Zealand’s Managed Services capability
Focus on scalable technology platforms, AI-enabled delivery, automation, architecture, data, cyber and operational resilience
Acts as the senior technical authority for Managed Services
Partnering with leadership, client teams, delivery teams, risk and enabling functions to shape, mobilise and continuously improve managed services offerings and client solutions
Some travel between Auckland and Wellington expected

Requirements

What you’ll need

A minimum of 10 years of experience in technology, architecture, A.I., automation, managed services, consulting or complex enterprise delivery environments, including experience operating at senior level
Proven ability to define technology strategy and translate it into pragmatic roadmaps, delivery models, controls and operational practices
Strong understanding of A.I.-enabled service delivery, automation, analytics, knowledge management, workflow, observability and platform-based operating models
Demonstrated experience designing or assuring secure, scalable and resilient technology solutions across cloud, application, integration, data and cyber domains
Experience leading technical solution design for managed services, outsourced operations, transformation programmes, application management, managed security or similar recurring service models
Strong commercial awareness, including the relationship between solution design, scope, service levels, staffing models, tooling costs and contractual commitments
Excellent written and verbal communication skills, including architecture narratives, decision papers, governance materials, risk inputs and client communications
Experience in pre-sales or business development

Benefits

Comp & perks

Discretionary bonus opportunities
Generous referral bonuses
Retail discounts & deals
$250 annual wellbeing allowance
Life & income protection
Sonder/EAP/Headspace
15 days paid sick leave
Group-rate health insurance (eligibility applies)
Flexible working
Supportive coaching culture
Two paid recognition days off provided each year during our annual summer shutdown period
Purchase up to two extra weeks’ annual leave
Paid parental leave for all parents with flexible options and financial planning support
Inclusive networks
Paid volunteering leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

A.I.automationarchitectureanalyticsworkflowobservabilitycloud solutionsapplication managementcyber securitymanaged services

Soft Skills

communicationleadershipstrategic thinkingcommercial awarenesscollaborationproblem-solvingclient engagementrisk managementdecision-makingcontinuous improvement