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Clinical Applications Physician Analyst – AES EPIC, HL7, Associate
PwCClinical Applications Physician Analyst roles focus on operational support and maintenance for Clinical Applications at PwC. Involves collaboration with clinical end-users and IT teams to ensure system stability with a keen focus on learning and growth.
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Provides day-to-day operational support and maintenance for Clinical Applications in a managed services environment.
- Works under direct supervision with clear, structured tasks focused on break/fix resolution, routine configuration changes, and ticket management.
- Monitors system performance, triages incoming issues, and applies standard fixes under guidance of senior staff.
- Collaborates with clinical end-users and IT teams to ensure system stability and continuous support of patient care and operational goals.
- Learns from senior team members; receives guidance and begins peer collaboration.
- Works alongside and performs peer review for AC teams.
- Performs routine configuration changes, maintenance updates, and minor system adjustments under guidance for one Clinical Application area.
- Participates in validation testing of configuration changes, patches, and upgrades to ensure system stability.
- Provides front-line support to end-users by responding to tickets, troubleshooting basic issues, and resolving or escalating as appropriate.
- Maintains and updates operational runbooks, known-issue logs, and configuration change records.
- Participates in structured shift handoffs with US-based teams, providing clear status updates on open tickets and in-progress work.
Requirements
What you’ll need- English fluency required (written and verbal)
- HL7 (must-have)
- APIs / cloud integrations
- NCPDP (eRx Surescripts)
- Cross-system orchestration
Benefits
Comp & perks- Occasional on-call and weekend rotations required
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HL7APIscloud integrationsNCPDPeRx Surescriptssystem performance monitoringtroubleshootingconfiguration changesvalidation testingticket management
Soft Skills
collaborationcommunicationproblem-solvingpeer reviewguidanceoperational supportstatus updatesteamworkadaptabilitylearning