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About the role
Key responsibilities & impact- Leads managed services operations for Clinical Application modules, overseeing break/fix resolution, configuration maintenance, and system optimization.
- Reviews work, provides coaching across teams, and liaises with JBR partners, other practice teams, and offshore / AC teams.
- Designs and leads regression and validation testing cycles for configuration changes, patches, and upgrades.
Requirements
What you’ll need- Strong problem-solving and technical expertise with Clinical Applications and utilities (reporting, security, integrations with third-party systems).
- Communicates effectively with executives, clinicians, and IT teams; manages stakeholder expectations around system issues, change timelines, and service levels.
- Deep understanding of healthcare workflows and regulatory requirements within Clinical Application modules (HIPAA, Joint Commission, CMS).
Benefits
Comp & perks- Mentors analyst teams, manages complex issue escalations, and drives continuous improvement of support processes.
- Develops training materials focused on common issues, workarounds, and system tips to improve end-user self-sufficiency.
- Creates and maintains detailed operational documentation, governance standards, and knowledge transfer materials.
- Ensures runbooks and escalation procedures are current and comprehensive.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
break/fix resolutionconfiguration maintenancesystem optimizationregression testingvalidation testingreportingsecurityintegrations
Soft Skills
problem-solvingcoachingcommunicationstakeholder management