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About the role
Key responsibilities & impact- Specialise in providing consulting services for Epic software solutions
- Analyse client needs
- Implement software solutions
- Provide training and support for seamless integration and utilisation of business applications
- Enhance leadership style and motivate team members
- Coach and manage performance to deliver on client expectations
- Identify opportunities that contribute to the firm's success
- Embrace technology and innovation in delivery
Requirements
What you’ll need- Bachelor’s Degree
- 4+ years of experience in Epic application support, healthcare IT, or consulting
- Experience managing large-scale managed services or application support engagements
- Experience overseeing SLA-driven delivery models
- Master’s Degree in Health Administration, MIS, Public Health, or related field preferred
- Epic certification in relevant modules (e.g., Ambulatory, Cadence, ClinDoc, Resolute, MyChart, Orders)
- Experience leading enterprise Epic support programs across multiple modules
- Strong understanding of healthcare operations, regulatory compliance, and reimbursement models
- Proven success managing distributed or global delivery teams
- Experience developing service dashboards, KPIs, and operational performance metrics
- Strong financial acumen in managing recurring revenue engagements
- Executive presence and strong client relationship management capability
- Demonstrated success in identifying upsell/cross-sell opportunities within managed accounts.
Benefits
Comp & perks- Up to 20% travel
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Epic application supportmanaged servicesSLA-driven delivery modelsservice dashboardsKPIsoperational performance metricsfinancial acumenupsell opportunitiescross-sell opportunities
Soft Skills
leadershipteam motivationcoachingperformance managementclient relationship managementexecutive presence
Certifications
Epic certificationBachelor’s DegreeMaster’s Degree in Health AdministrationMaster’s Degree in MISMaster’s Degree in Public Health